Facility Management Oversee the maintenance cleanliness and functionality of all club areas gym floor locker rooms pool spa studios etc Coordinate with vendors technicians and contractors for repairs servicing and facility upgrades Ensure all equipment is in working order and regularly serviced Maintain compliance with health and safety regulations including fire safety sanitation and emergency protocols Club Operations Manage daytoday club operations including front desk membership and fitness staff Implement and monitor standard operating procedures SOPs to ensure high operational efficiency Track key performance indicators KPIs and implement strategies to achieve revenue and retention goals Manage inventory and procurement for club supplies and consumables Staff Supervision Development Recruit train and manage club staff including trainers customer service maintenance and support staff Schedule and supervise shifts to ensure proper staff coverage and performance Foster a positive team setting and provide ongoing coaching and development prospects Member Engagement Customer Service Ensure a high standard of customer service and satisfaction across all touchpoints Handle member complaints and concerns with professionalism and prompt resolution Organize events challenges or member engagement initiatives to promote retention and community Budgeting Financial Oversight Assist in preparing and managing club budgets and expenses Monitor revenue streams memberships personal training classes and control operational costs Generate and review operational reports and financial performance data Facility Management Oversee the maintenance cleanliness and functionality of all club areas gym floor locker rooms pool spa studios etc Coordinate with vendors technicians and contractors for repairs servicing and facility upgrades Ensure all equipment is in working order and regularly serviced Maintain compliance with health and safety regulations including fire safety sanitation and emergency protocols Club Operations Manage daytoday club operations including front desk membership and fitness staff Implement and monitor standard operating procedures SOPs to ensure high operational efficiency Track key performance indicators KPIs and implement strategies to achieve revenue and retention goals Manage inventory and procurement for club supplies and consumables Staff Supervision Development Recruit train and manage club staff including trainers customer service maintenance and support staff Schedule and supervise shifts to ensure proper staff coverage and performance Foster a positive team setting and provide ongoing coaching and development prospects Member Engagement Customer Service Ensure a high standard of customer service and satisfaction across all touchpoints Handle member complaints and concerns with professionalism and prompt resolution Organize events challenges or member engagement initiatives to promote retention and community Budgeting Financial Oversight Assist in preparing and managing club budgets and expenses Monitor revenue streams memberships personal training classes and control operational costs Generate and review operational reports and financial performance data