Position: Relationship Manager – Business Development

Experience: 3+ years

Department: Business Development

Location - Bangalore

A Relationship Manager (RM) builds and maintains long-term, high-value relationships with clients / prospects to ensure satisfaction, retention, and growth. They act as the primary point of contact, understanding client / prospects needs, resolving issues promptly, and identifying opportunities to upsell or cross-sell services.

Job Description

- Generate recent leads: Source and onboard prospective clients through networking, market intelligence, and referrals.
- Responsible for developing and maintaining client relationships. To serve as the key contact point, focusing on trust, reliability, and consistent engagement to ensure a strong connection between the company and the customer throughout the business lifecycle.
- Grow pipeline of new sales and incremental business across allocated regions.
- Make discovery calls and confirm meetings with key decision makers that will generate a pipeline of opportunities and revenue.
- Meet individual and team targets for net-new revenue, new mandates, and meetings.
- Develop an extensive internal and external network in the region.
- Assist in the management of the opportunities pipeline.
- Coordinate the Request for Proposal process and coordinate any due diligence visits and related matters.
- Establish relationships with new clients and proactively engage them through the sales cycle
- Responsible for the coordination and implementation of new events / seminars etc. Manage wing to wing to process the business development programs.
- Act as a point of escalation for clients and the Client Service teams, ensuring best in class service is constantly being delivered




- Understand all aspects of the organisation’s culture and conduct agenda and execute accordingly
- Remain current in knowledge of the current regulatory regimes affecting the client base, and aware of forthcoming amendments/new regulation
- Strong interpersonal skills, and demonstrate a commitment to providing personalized service
- Listen to the needs of the market and educate the product/services and marketing team to develop and execute strategic plans for the territory that will evolve and improve our sales process
- Do everything you can to help achieve the larger company objectives
- Proactively check in with clients, gather feedback, and make improvements to maintain high satisfaction levels and encourage long-term loyalty.
- Clear and effective communication is critical. RMs must be able to explain solutions, negotiate outcomes, and keep both clients and internal teams aligned with confidence and professionalism.
- To manage client data, monitor interactions, track follow-ups, and plan outreach.

Non Negotiable Skillsets - Functional

- Strong communication, interpersonal skills (verbal and written) and influencing abilities
- Proven experience in customer relationship management, sales, or client servicing (2–5 years)
- Flexibility to handle multiple clients and dynamic work environments
- Problem-solving mindset with a client-first approach
- CRM Tool (Sales CRM tool)
- These tools help track client interactions, manage pipelines,



schedule follow-ups, and maintain up-to-date records for personalized service.
- Basic Excel and PowerPoint Skills
To analyse customer data. Comfort with Excel for tracking KPIs and PowerPoint for client presentations is essential.
- Email and Calendar Management
Tools like Gmail / calendar scheduling etc are critical for daily client communication, scheduling meetings, and setting reminders.
- Video Conferencing Platforms
Zoom, Microsoft Teams, and Google Meet are essential for virtual meetings.
- Industry Knowledge
Understanding the payroll / software / outsourcing services domains and speaking the client’s language and offering relevant solutions.

Non Negotiable Skillsets - Behavioural

- Good Listening - Truly understanding what a client is saying (and not saying) helps build deeper connections and anticipate their pain points or possible requirements.
- Problem Solving attitude - Clients expect solutions, not excuses.
- Go getter attitude - even in the tough times
- Time Management - Managing multiple clients, meetings, follow-ups, and reporting requires strong prioritization and the ability to meet deadlines without dropping the ball
- High Energy & Passion to meet people.

Industry sectors we should not hire from?

- Insurance industry, loans, automobile service industry and manufacturing industry

Best or most suitable Industry sectors we should hire from?

- Relevant Payroll, Software, HRMS, SaaS, banking service,

Any specific competitor from whom you would like to hire?

- Talentpro, Teamlease, S3 solutions, Hinote, Savi3 Hr Global solutions, ADP, RazorpayX, Darwinbox, Greythr, Keka etc

Interested can reach us at [email protected]/ +91 (phone hidden)

📌 Business Development Executive/ Relationship Manager (Bengaluru)
🏢 Talentien Global Solutions
📍 Bengaluru