Here are the Roles Responsibilities for the Email Support Executive SmartCoin role Roles Responsibilities Handle customer queries and complaints through email support in a skilled manner Provide accurate information and timely resolutions to customer concerns Respond to customer emails within the defined turnaround time TAT Coordinate with internal departments to resolve customer issues effectively Maintain proper records of customer interactions complaints and resolutions Ensure high levels of customer satisfaction by delivering quality support Follow company policies processes and service standards while handling customers Escalate complex issues to the concerned team whenever required Maintain confidentiality of customer information and company data Use basic computer applications and CRM tools for managing customer support activities Achieve productivity and quality targets assigned by the management Support customers in Hindi and English communication

📌 Customer Service Executive (Bengaluru)
🏢 Wroots Global Private
📍 Bengaluru