Customer Service Representative – Non-Voice (Chat Support)

Location: Gurugram || Noida

Employment Type: Contract - (6 months)

Work Mode: 100% Work from Office

Experience: 1–2 Years

CTC: Up to ₹3 LPA (Based on experience)

About the Role

We are looking for customer-centric and detail-oriented Customer Service Representatives (Chat Support) to deliver exceptional customer experiences through digital communication channels. The role requires strong written communication, problem-solving abilities, and a commitment to providing timely and accurate resolutions while maintaining the highest standards of customer service.

Key Responsibilities

- Handle inbound customer interactions through chat in a professional, courteous, and empathetic manner.
- Understand customer concerns, identify appropriate solutions, and ensure timely issue resolution.
- Deliver a seamless customer experience while meeting quality, productivity, and customer satisfaction (CSAT/NPS) targets.
- Accurately document customer interactions in internal systems and CRM tools.
- Adhere to established processes, compliance guidelines, and quality standards.
- Effectively manage multiple chat conversations simultaneously while maintaining accuracy and response quality.
- Escalate complex customer concerns to appropriate teams when required.
- Contribute to continuous process improvements and maintain a customer-first approach.

Eligibility Criteria

Educational Qualification

Eligible: BA, B.Com, B.Sc, MBA

Not Eligible: B.Tech / BE, M.Tech, MCA, BCA

Experience

- 1–2 years of experience in Customer Service or Customer Support.
- Prior experience in Chat Support or Non-Voice processes will be an added advantage.





Preferred Skills

- Excellent written communication skills in English.
- Strong typing speed with high accuracy.
- Ability to multitask and handle multiple customer interactions simultaneously.
- Good analytical and problem-solving skills.
- Familiarity with CRM applications and chat support tools.
- Exposure to Healthcare, Insurance, or Managed Care processes is preferred.
- Strong customer handling and interpersonal skills.

Employment Terms

- Initial 6-month Contract-to-Hire (C2H) engagement.
- Contract extension and permanent employment opportunities will be based on individual performance and business requirements.
- Mandatory rotational shifts and rotational weekly offs.
- 100% Work from Office.
- Regular attendance and punctuality are essential.
- Adherence to scheduled breaks, productivity, and quality metrics is mandatory.
- Public holidays will be governed by business and process requirements.
- Non-availability of company transportation will not be considered a valid reason for delayed reporting.

Training

- Comprehensive 1-month classroom and process training at the client location.
- Candidates who successfully complete the training program will transition to the production environment.

Transportation





- Two-way cab facility available through designated nodal points within a 40 km radius.
- Transportation will operate based on predefined nodal routes and schedules.

Compensation & Benefits

- Fixed Annual CTC:
- ₹2.88 LPA (Candidates without PF history)
- ₹3.00 LPA (Candidates with PF history)
- ₹1.82 LPA (Freshers - Fixed - Non Negotiable)
-

- Two-way transportation facility.
- Structured onboarding and training.
- Opportunity for contract extension and conversion to permanent employment based on performance and business requirements.
- Professional work environment with exposure to global customer support operations.

Important Note

- Meals are not provided by the organization.
- Candidates should be comfortable working in rotational shifts and a 100% office-based workplace.
- Only candidates meeting the eligibility criteria will be considered for the selection process.

Interested candidates may send their updated CV or reach out directly:

Email: [HIDDEN TEXT]

Phone: +91 (phone hidden) (Mohammad Bilal)

Contact Person: Mohammad Bilal Naseem

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Skills: Data Entry, Technical Writing, Problem Solving, Time Management, Multitasking, Conflict Resolution, Product Knowledge, crm software, Customer Service

Experience: 1.00-2.00 Years

Education: Bachelor of Architecture (B.Arch), Master OF Business Administration (M.B.A), Bachelor of Applied Science (BAS), Bachelor of Science (B.Sc), Master of Commerce (M.Com), Bachelor of Business Administration (B.B.A), Masters in Arts (M.A), Bachelor of Commerce (B.Com), Bachelor of Arts (B.A), Masters of Architecture (M.Arch)

📌 Chat Support (Gurugram)
🏢 Artech Infosystems Private
📍 Gurugram