OurCustomer Servicedepartment is looking for a highly motivated and experienced Customer Service Supervisor to join our team You will be primarily responsible for handling daytoday customer service operations Besides you will be assisting in hiring and training new team members You should be able to resolve customer queries and complaints professionally In addition to this you will be preparing and assigning monthly targets to the team Your robust analytical skills will be helpful in reviewing customer service strategies and in suggesting improvement measures As a Customer Service Supervisor you should be able to handle stressful situations Moreover you should display a professional behavior when dealing with customers both online and inperson You should be familiar with the industry practices and keep abreast with the latest developments in the customer service sector Send in your application if you can manage daily job responsibilities efficiently We would love to hear from you Responsibilities Hiring and training customer service executives Addressing customer queries and complaints in a timely and professional manner Coordinating the daytoday activities of the department Ensuring that the team members adhere to the customer service guidelines and company policies Communicating with customers via phone calls and emails Planning and implementing effective customer service strategies Maintaining a record of all customer data

📌 Customer Service Supervisor (Mumbai)
🏢 SHM ENTERPRISES
📍 Mumbai