We are looking for enthusiastic and customerfocused professionals to join our International Voice Process team The role involves handling inbound and outbound customer interactions resolving queries providing accurate information and delivering an exceptional customer experience while meeting quality and performance standards Key Responsibilities Respond to customer inquiries viacalls Resolve customer complaints promptly and professionally Provide accurate information about products services and company policies Process orders returns exchanges and refunds Maintain customer records and update account information Escalate complex issues to the appropriate department when necessary Follow up with customers to ensure their issues have been resolved Meet customer satisfaction and performance targets Qualifications High school diploma or equivalent Bachelors degree is an advantage Previous experience in customer service is preferred Solid verbal and written communication skills Excellent problemsolving and interpersonal skills Basic computer skills and knowledge of customer service software Ability to work in a fastpaced environment and manage multiple tasks Skills Communication Active listening Problemsolving Patience and empathy Time management Teamwork Attention to detail Customerfocused attitude Contact Shreya hidden mobile hidden email

📌 International Voice Process (Mumbai)
🏢 vibrantzz management services Hiring For International BPO
📍 Mumbai