Training Quality Manager Join our team as a Training cum Quality Manager where you willbe responsible foroverseeing both Learning Development and Quality Assurance functions within the organization This role ensures employees are welltrained processcompliant and consistently delivering high service standards You will drive performance improvement initiatives conduct audits and build a culture of continuous learning and operational excellence Responsibilities Design and deliver induction training process training and refresher programs Develop and update training materials SOPs and quality guidelines Conduct regular call audits transaction monitoring and quality evaluations Provide structured feedback and coaching sessions to improve agent performance Analyze quality scores and training effectiveness reports toidentifyimprovement areas Collaborate with Operations to bridge performance gaps through focused training interventions Prepare and present weekly monthly quality and training reports to management Ensure compliance with client requirements and internal quality standards Lead continuous improvement initiatives to enhance customer experience and productivity Mandatory Requirements Immediate availability for joining Excellent communication skills in Hindi and English Minimum qualification Bachelors degree in any relevant field Minimum58years of experience in Training and or Quality inBPO Customer Support domain Strong knowledge of QA tools audit frameworks and training methodologies Excellent analytical presentation and coaching skills Must be flexible and willing to travel between company locations as and whenrequired Perks Benefits Professional and growthoriented work culture Performancebased incentives PF ESIC benefits Career advancement opportunities Salary Up to 7 00 000 per annum LPA based on experience andexpertise About Us Established in 2012 Square Business Services PvtLtdis a fastgrowing skilled services company specializing in staffing BPO operations and customer experience management With a workforce of 10 000 employees we are committed to delivering operational excellence and building strong talent pipelines across domains

📌 Training and Quality Manager (Hyderabad)
🏢 Square Business Services
📍 Hyderabad