We are looking for experienced Customer Service Executives with a strong background in International Inbound Voice Process. The ideal candidate should possess excellent communication skills, customer handling abilities, and a passion for delivering exceptional customer service.
Key Responsibilities
- Handle inbound customer calls from international customers.
- Resolve customer queries promptly and accurately.
- Deliver high-quality customer service while meeting process and quality standards.
- Ensure a positive customer experience through effective communication.
- Adhere to process guidelines, compliance requirements, and client-specific protocols.
- Accurately document customer interactions in the system.
- Collaborate with internal teams to resolve customer issues efficiently.
Mandatory Skills
- Minimum 1+ year of experience in an International Voice Process.
- Inbound Calling experience is mandatory.
- Excellent verbal and written communication skills in English.
- Strong customer handling, problem-solving, and interpersonal skills.
- Ability to work efficiently in a fast-paced workplace.
Eligibility Criteria
- Any Graduate or Postgraduate.
- Graduation/Postgraduation completion certificate and original mark sheets are mandatory for onboarding.
- Willingness to work in the US Shift.
- Flexible to work in 24x7 rotational shifts.
- Willing to work 100% Work From Office (WFO) from the Bangalore location.
- Must be willing to complete all client-mandated training programs.
- Immediate joiners or candidates serving a notice period of up to 15 days will be preferred.
Skills: Customer Support, Inbound, International Voice
Experience: 1.00-4.00 Years
📌 Customer Service Executive – International Voice Process (Inbound) (Bengaluru)
🏢 LIVEC STAFFING SERVICES PRIVATE
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.