We are seeking a motivated and customer-focused individual for the role of International Voice / Live Chat / Email Support in India. This position is ideal for candidates with 1-3 years of experience in a customer service role, looking to further their career in a dynamic and supportive environment.
Responsibilities
- Provide exceptional customer service through voice, live chat, and email channels.
- Respond to customer inquiries, resolve issues, and provide information about products and services.
- Maintain a high level of professionalism and customer engagement during interactions.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team members to improve customer service processes and workflows.
- Work towards individual and team performance goals.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Proficient in using computers and navigating various software applications.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle difficult situations with a calm and skilled demeanor.
- Familiarity with customer service software and CRM tools is a plus.
- A high level of empathy and patience when dealing with customer issues.
- Ability to work flexible schedule, including evenings and weekends.
- Email:[HIDDEN TEXT]
Skills: Data Entry, Problem Solving, Time Management, Multitasking, Email Support, Live Chat, crm software, Technical Support, Customer Service
Experience: 1.00-3.00 Years
📌 International Voice / Live Chat / Email (Bengaluru)
🏢 One Degree North Human Resource
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.