- Design, develop, and maintain ServiceNow applications and workflows to enhance our Developer Experience platform
- Architect and implement innovative solutions to streamline Developer Experience processes and eliminate manual work
- Create and optimize ServiceNow integrations with existing tools and systems in our software delivery pipeline
- Conduct vulnerability assessments and implement security enhancements within the ServiceNow workplace
- Perform root cause analysis on incidents, providing detailed documentation and actionable insights to development teams
- Develop and maintain comprehensive technical documentation for all custom ServiceNow implementations
- Proactively identify system inefficiencies and implement solutions to prevent recurring issues
- Collaborate with stakeholders across Engineering, Operations, Security, and Product teams to align ServiceNow capabilities with business requirements
- Be a mentor for colleagues and help promote knowledge-sharing