Work from Anywhere in India US Shift GCC Setup Are you an experienced customer support professional with a strong background in international voice processes Were building a dedicated customer support team in India for a leading global event ticketing platform and are looking for professionals who thrive on resolving customer concerns with empathy ownership and efficiency What Youll Do Handle inbound calls from US customers regarding ticket bookings cancellations refunds disputes and accountrelated concerns Own customer grievances endtoendfrom complaint registration to resolution Maintain accurate customer records through CRM and ticketing systems Deliver exceptional customer experiences while meeting quality CSAT and resolution KPIs What Were Looking For 3 years of experience in Voice BPO operations Minimum 1 year in a US or International Voice Process Experience in Insurance BFSI Credit Card Services Claims Processing or Grievance Management is highly preferred Strong complaint resolution and escalation handling skills Excellent spoken and written English with a clear professional communication style Experience with CRM platforms such as Salesforce Freshdesk or similar tools Work Setup 100 Work From Home US Shift Evening Night Shift IST Opportunity to be part of a growing Global Capability Centre GCC operation serving international customers Fully remote role with international exposure Opportunity to work directly on customer experience for a global platform Work from Anywhere in India US Shift GCC Setup Are you an experienced customer support professional with a solid background in international voice processes Were building a dedicated customer support team in India for a leading global event ticketing platform and are looking for professionals who thrive on resolving customer concerns with empathy ownership and efficiency What Youll Do Handle inbound calls from US customers regarding ticket bookings cancellations refunds disputes and accountrelated concerns Own customer grievances endtoendfrom complaint registration to resolution Maintain accurate customer records through CRM and ticketing systems Deliver exceptional customer experiences while meeting quality CSAT and resolution KPIs What Were Looking For 3 years of experience in Voice BPO operations Minimum 1 year in a US or International Voice Process Experience in Insurance BFSI Credit Card Services Claims Processing or Grievance Management is highly preferred Strong complaint resolution and escalation handling skills Excellent spoken and written English with a clear professional communication style Experience with CRM platforms such as Salesforce Freshdesk or similar tools Work Setup 100 Work From Home US Shift Evening Night Shift IST Opportunity to be part of a growing Global Capability Centre GCC operation serving international customers Fully remote role with international exposure Opportunity to work directly on customer experience for a global platform

📌 Night Shift Customer Service Representative Remote Work from Home (Hyderabad)
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📍 Hyderabad