Customer Service Representative (Kochi)

Customer Service Representative (Kochi)

27 Aug
|
Crafthome Interiors
|
Kochi

27 Aug

Crafthome Interiors

Kochi

Job Position Front Office Customer Relationship Executive Malayalam Mandatory Job Location Kochi Kerala 100 InOffice Salary 10 000 00 15 000 00 per month Job Type Fulltime Permanent Shift Day Shift About Our Company We are a dynamic enterprise operating at the intersection of Real Estate Premium Interior Design and Digital Media We are also the creators behind Hometech Malayalam a leading YouTube channel dedicated to modern home technology construction and interior design We are looking for a confident articulate and organized professional to manage our front office and drive our customer relationship management Position Overview As our Front Office Customer Relationship Executive you will be the primary point of contact for our business This is a dualresponsibility role combining professional frontdesk management with active outbound customer care You will be responsible for welcoming walkin clients and executing structured followup calls with highvalue leads generated through our interior design firm real estate projects and YouTube channel Key Responsibilities Front Desk Operations Manage the reception area greet corporate visitors and handle incoming phone inquiries with a professional demeanor Lead Nurturing TeleCalling Conduct outbound followup calls to prospective clients who have inquired about our real estate and interior design services Media Lead Coordination Engage with viewers leads and collaborators connecting with us through our digital platform Hometech Malayalam Appointment Scheduling Coordinate between interested clients and our internal teams interior designers and project managers to set up consultations Database Management Accurately update and maintain client interaction logs feedback and lead statuses in our tracking system Required Profile Qualifications Geographic Constraint Strictly open to candidates currently residing in or willing to relocate to Kochi Kerala Language Proficiency Absolute fluency in spoken and written Malayalam is mandatory Ability to converse professionally in English is a strong advantage Communication Skills Strong telephonic etiquette active listening skills and the ability to explain services clearly and persuasively Technical Literacy Proficient with smartphones internet browsing social media specifically YouTube and basic computer applications MS Office Excel Experience 12 years of experience in Front Office Telecalling Customer Support or CRM especially in Real Estate Construction or Interior Design industries is highly preferred though exceptional freshers will be considered What We Offer A qualified and vibrant office environment in Kochi The opportunity to work within a growing multiindustry business ecosystem Clear dayshift timings with a professional worklife balance Attractive Incentives Job Position Front Office Customer Relationship Executive Malayalam Mandatory Job Location Kochi Kerala 100 InOffice Salary 10 000 00 15 000 00 per month Job Type Fulltime Permanent Shift Day Shift About Our Company We are a dynamic enterprise operating at the intersection of Real Estate Premium Interior Design and Digital Media We are also the creators behind Hometech Malayalam a leading YouTube channel dedicated to up-to-date home technology construction and interior design We are looking for a confident articulate and organized professional to manage our front office and drive our customer relationship management Position Overview As our Front Office Customer Relationship Executive you will be the primary point of contact for our business This is a dualresponsibility role combining professional frontdesk management with active outbound customer care You will be responsible for welcoming walkin clients and executing structured followup calls with highvalue leads generated through our interior design firm real estate projects and YouTube channel Key Responsibilities Front Desk Operations Manage the reception area greet corporate visitors and handle incoming phone inquiries with a professional demeanor Lead Nurturing TeleCalling Conduct outbound followup calls to prospective clients who have inquired about our real estate and interior design services Media Lead Coordination Engage with viewers leads and collaborators connecting with us through our digital platform Hometech Malayalam Appointment Scheduling Coordinate between interested clients and our internal teams interior designers and project managers to set up consultations Database Management Accurately update and maintain client interaction logs feedback and lead statuses in our tracking system Required Profile Qualifications Geographic Constraint Strictly open to candidates currently residing in or willing to relocate to Kochi Kerala Language Proficiency Absolute fluency in spoken and written Malayalam is mandatory Ability to con

📌 Customer Service Representative (Kochi)
🏢 Crafthome Interiors
📍 Kochi

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