As a Voice Customer Support Agent your role will involve handling inbound customer service calls from USbased customers The main responsibilities include Handling inbound customer calls and providing prompt accurate and courteous support Understanding customer issues and offering effective resolutions as per process guidelines Providing information related to products services or general inquiries Following standard operating procedures and maintaining quality and compliance standards Maintaining professionalism empathy and clarity in every interaction Meeting process KPIs such as call quality customer satisfaction and schedule adherence Qualifications required for this position include Education PG Graduate Undergraduate Dropouts HSC SSC Robust verbal communication skills with a clear and confident voice Ability to work in US rotational shifts Window 7 PM to 8 AM Comfortable with rotational week offs Basic computer navigation and typing skills Key Skills desired for this role Good verbal English communication skills Active listening empathy and problemsolving abilities As a Voice Customer Support Agent your role will involve handling inbound customer service calls from USbased customers The main responsibilities include Handling inbound customer calls and providing prompt accurate and courteous support Understanding customer issues and offering effective resolutions as per process guidelines Providing information related to products services or general inquiries Following standard operating procedures and maintaining quality and compliance standards Maintaining professionalism empathy and clarity in every interaction Meeting process KPIs such as call quality customer satisfaction and schedule adherence Qualifications required for this position include Education PG Graduate Undergraduate Dropouts HSC SSC Strong verbal communication skills with a clear and confident voice Ability to work in US rotational shifts Window 7 PM to 8 AM Comfortable with rotational week offs Basic computer navigation and typing skills Key Skills desired for this role Good verbal English communication skills Active listening empathy and problemsolving abilities

📌 Customer Service Representative (India)
🏢 Firstsource
📍 India