Customer Support Handle customer inquiries through phone email and chat Provide prompt and qualified support to USbased customers Resolve customer concerns related to orders shipments pricing invoices and product availability Maintain high customer satisfaction through timely followup and issue resolution Order Managemen tProcess wholesale and bulk customer orders accurately Track orders from entry through fulfillment Coordinate with warehouse and logistics teams regarding inventory availability and shipment status Monitor backorders and communicate delivery timelines to customers Inventory Operations Coordinati onWork closely with warehouse teams to ensure inventory accurac y Assist with order discrepancies returns replacements and credit request s Support highvolume SKU environments with robust attention to detai l Ensure accurate documentation of inventory movements and customer request s ERP System Managem entMaintain customer records and order information in ERP systems such as NetSuite SAP Microsoft Dynamics or similar platfor ms Generate operational reports and maintain accurate transaction recor ds Support continuous process improvements for order management workflo ws Customer Account Sup portCoordinate with Finance regarding billing inquiries payment issues and account discrepanc ies Assist customers with invoice requests and paymentrelated questi ons Escalate complex customer issues while ensuring timely resolut ion Maintain detailed documentation of customer interactions and case histor ies Documentation Process Sup port Customer Support Handle customer inquiries through phone email and chat Provide prompt and qualified support to USbased customers Resolve customer concerns related to orders shipments pricing invoices and product availability Maintain high customer satisfaction through timely followup and issue resolution Order Managemen tProcess wholesale and bulk customer orders accurately Track orders from entry through fulfillment Coordinate with warehouse and logistics teams regarding inventory availability and shipment status Monitor backorders and communicate delivery timelines to customers Inventory Operations Coordinati onWork closely with warehouse teams to ensure inventory accurac y Assist with order discrepancies returns replacements and credit request s Support highvolume SKU environments with robust attention to detai l Ensure accurate documentation of inventory movements and customer request s ERP System Managem entMaintain customer records and order information in ERP systems such as NetSuite SAP Microsoft Dynamics or similar platfor ms Generate operational reports and maintain accurate transaction recor ds Support continuous process improvements for order management workflo ws Customer Account Sup portCoordinate with Finance regarding billing inquiries payment issues and account discrepanc ies Assist customers with invoice requests and paymentrelated questi ons Escalate complex customer issues while ensuring timely resolut ion Maintain detailed documentation of customer interactions and case histor ies Documentation Process Sup port

📌 Us Customer Service Representative Night Shift Ahmedabad India
🏢 SourceIN
📍 Ahmedabad