Job Title Customer Service International Voice Process Location Jhandewalan New Delhi 110055 Shift US Business Hours Job Type FullTime Department Customer Service Operations About Us Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities specialised solutions By utilizing industryleading technology in conjunction with hightouch relationship building we enable healthcare practitioners and facilities to focus on patient care maintain financial independence and cultivate financial success An endtoend valueadded services partner for extended Position Overview We are hiring for multiple roles within our International Voice Process team across four specialized functions Patient Collections Appointment Scheduling Cold calling and Inside Sales In this role you will interact with USbased clients and patients via phone to provide exceptional service and contribute to the operational success of healthcare practices You will be part of a dynamic fastpaced environment where your performance and dedication to customer service will directly impact the success of both our clients and the patients they serve Key Responsibilities Appointment Scheduling Team a Handle incoming calls to schedule reschedule and cancel appointments for patients with healthcare providers b Confirm patient details verify insurance information and accurately enter data into appointment scheduling systems c Provide clear information about appointment availability policies and related healthcare services d Follow up with patients to confirm appointments and ensure a smooth timely scheduling process e Address patient questions or concerns related to appointments service coverage and medical providers f Collaborate with medical teams to optimize scheduling efficiency and reduce appointment noshows Requirements a Minimum of 12 years of experience in a voicebased customer service or sales role ideally within the healthcare sector b Exceptional verbal communication skills in English with the ability to engage confidently with USbased clients and patients c A solid understanding of US healthcare systems such as medical billing insurance verification and patient care services preferred but not mandatory d Ability to work in US business hours including night shifts e Strong problemsolving abilities with a focus on customer satisfaction and conflict resolution f Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality g Excellent multitasking and organizational skills with the ability to handle multiple responsibilities while maintaining highquality service h Previous experience in collections scheduling or sales in a healthcare environment is a significant advantage Key Competencies CustomerCentric Approach Ability to empathize with patients and clients while offering the best solutions Attention to Detail Accuracy and attention to detail in data entry and patient interactions Team Collaboration Ability to work effectively as part of a diverse crossfunctional team Resultsdriven Motivated by meeting performance targets and contributing to team success TechSavvy Comfortable using customer relationship management CRM systems scheduling software and healthcare management tools Why Join Us Growth Opportunities Potential for career advancement and skill development in the healthcare sector Dynamic Work Workplace Work in a collaborative and fastpaced environment with a focus on innovation and improvement Healthcare Benefits Access to comprehensive health plans wellness programs and other employee benefits Training Development Continuous training to enhance your skills and career progression within the company How to Apply Interested candidates can share their CVs at hidden email or 91XXXXXXXXXX Job Types Fulltime Permanent Compensation 30 000 00 40 000 00 per month Benefits Health insurance Paid sick time Provident Fund Application Question s Do you have experience in international voice process Work Location In person Job Title Customer Service International Voice Process Location Jhandewalan New Delhi 110055 Shift US Business Hours Job Type FullTime Department Customer Service Operations About Us Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities specialised solutions By utilizing industryleading technology in conjunction with hightouch relationship building we enable healthcare practitioners and facilities to focus on patient care maintain financial independence and cultivate financial success An endtoend valueadded services partner for extended Position Overview We are hiring for multiple roles within our International Voice Process team across four sp

📌 International Customer Service Representative (Delhi)
🏢 Yogesher India
📍 Delhi