Mega Hiring Drive at Fusion CX Join Our Growing Team in Navi Mumbai Are you fluent in English and Hindi Are you looking to launch or advance your career in customer service with a company that prioritizes people Fusion CX is now hiring Customer Service Representatives for our Voice Support team in Navi Mumbai With a dynamic workplace a supportive team culture and a lucrative incentive plan this opportunity is designed for individuals who thrive in a fastpaced customerfirst environment Whether you are a recent graduate or have up to two years of experience this is your chance to step into a customercentric role with strong career potential If you are looking for call center roles in Navi Mumbai or customer support job openings near Mahape this is the opportunity to make your mark Job Description Key Responsibilities Handle incoming calls emails and chats from customers regarding service requests complaints and general inquiries Provide accurate information about plans coverage and the claims process Log customer interactions in CRM tools and ensure timely resolution Escalate unresolved queries to the appropriate internal departments Follow up with customers after the service to ensure satisfaction and gather feedback Maintain a high level of professionalism and empathy during customer interactions Meet KPIs like average handling time AHT customer satisfaction score CSAT and firstcall resolution FCR Job Requirements Minimum HSC Graduate in any discipline 02 years of experience in customer service preferably in insurance ecommerce or consumer electronics sectors Excellent verbal and written communication skills English and Hindi Ability to multitask and work in a fastpaced environment Strong problemsolving skills and a customerfirst mindset Process Type Inbound Voice English Hindi Work Mode Work from Office Shift Fixed Day Shift 6 Days a Week Rotational WeekOff Location Navi Mumbai Why Join Fusion CX At Fusion CX your voice drives customer satisfactionand your success fuels ours We foster meaningful customer connections while providing our employees with a career journey that is supported by growth learning and recognition Be part of a fastgrowing CX company serving global and domestic clients Enjoy performancebased incentives timely recognition and career growth opportunities Thrive in a peoplefirst culture that celebrates effort empathy and team spirit Work in a modern accessible office in Navi Mumbais Millennium Business Park Learn through ongoing training and development programs tailored to your career stage Looking for customer support jobs in Navi Mumbai or voice process job openings in Mahape Ready to start your journey in a role where you matter Apply today Walk in and walk out with opportunity Only at Fusion CX Mega Hiring Drive at Fusion CX Join Our Growing Team in Navi Mumbai Are you fluent in English and Hindi Are you looking to launch or advance your career in customer service with a company that prioritizes people Fusion CX is now hiring Customer Service Representatives for our Voice Support team in Navi Mumbai With a dynamic workplace a supportive team culture and a lucrative incentive plan this prospect is designed for individuals who thrive in a fastpaced customerfirst environment Whether you are a recent graduate or have up to two years of experience this is your chance to step into a customercentric role with strong career potential If you are looking for call center roles in Navi Mumbai or customer support job openings near Mahape this is the opportunity to make your mark Job Description Key Responsibilities Handle incoming calls emails and chats from customers regarding service requests complaints and general inquiries Provide accurate information about plans coverage and the claims process Log customer interactions in CRM tools and ensure timely resolution Escalate unresolved queries to the appropriate internal departments Follow up with customers after the service to ensure satisfaction and gather feedback Maintain a high level of professionalism and empathy during customer interactions Meet KPIs like average handling time AHT customer satisfaction score CSAT and firstcall resolution FCR Job Requirements Minimum HSC Graduate in any discipline 02 years of experience in customer service preferably in insurance ecommerce or consumer electronics sectors Excellent verbal and written communication skills English and Hindi Ability to multitask and work in a fastpaced environment Strong problemsolving skills and a customerfirst mindset Process Type Inbound Voice English Hindi Work Mode Work from Office Shift Fixed Day Shift 6 Days a Week Rotational WeekOff Location Navi Mumbai Why Join Fusion CX At Fusion CX your voice drives customer satisfactionand your su

📌 Customer Service Representative Voice Support English and Hindi Navi (Mumbai)
🏢 Fusion CX
📍 Mumbai