Triple Triple is leading the way in remote work solutions helping small and mediumsized businesses in North America build highly efficient remote teams for Administration Customer Service Accounting Operations and backoffice roles Our focus has always been on our Clients People and Planet ensuring our operations contribute positively across these key areas Distinguished by its rigorous standards Triple excels in Selectively recruiting the top 1 of industry professionals Delivering indepth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple where we redefine the essence of remote hiring Summary This is a fulltime remote role for a Senior Customer Service Representative The Representative will be responsible for providing excellent customer service to clients through calls handling inquiries resolving issues and ensuring customer satisfaction The Representative will also be accountable for maintaining accurate customer records in the CRM system achieving customer service targets and goals and communicating customer feedback to the management team Responsibilities Customer Interaction Communicate with customers via phone email and chat demonstrating empathy active listening and professionalism at all times Issue Resolution Identify customer concerns and find effective solutions aiming for firstcontact resolution whenever possible while adhering to company policies and guidelines Product Knowledge Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately Documentation Accurately record customer interactions transactions and issues in the CRM system ensuring a comprehensive record of customer interactions ProblemSolving Analyze complex situations think critically and take proactive steps to resolve issues collaborating with other departments when necessary Compliance Adhere to company policies industry regulations and ethical standards ensuring customer data privacy and security Continuous Improvement Participate in ongoing training and development programs to enhance your skills and knowledge contributing to improving customer service processes Feedback Handling Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement Team Collaboration Collaborate with fellow team members to share insights knowledge and best practices fostering a supportive work workplace Qualifications Customer Support Customer Satisfaction and Customer Experience skills Excellent problemsolving and analytical skills Ability to multitask and prioritize workload in a fastpaced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelors degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule US Shifts Only Eastern Time 6 30 p m 3 30 a m IST Rotational Shifts Pacific Time 9 30 p m 6 30 a m IST Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with a Minimum of 8GB RAM an i5 8thgen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone Triple Triple is leading the way in work from home solutions helping small and mediumsized businesses in North America build highly efficient remote teams for Administration Customer Service Accounting Operations and backoffice roles Our focus has always been on our Clients People and Planet ensuring our operations contribute positively across these key areas Distinguished by its rigorous standards Triple excels in Selectively recruiting the top 1 of industry professionals Delivering indepth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple where we redefine the essence of remote hiring Summary This is a fulltime remote role for a Senior Customer Service Representative The Representative will be responsible for providing excellent customer service to clients through calls handling inquiries resolving issues and ensuring customer satisfaction The Representative will also be accountable for maintaining accurate customer records in the CRM system achieving customer service targets and goals and communicating customer feedback to the management team Responsibilities Customer Interaction Communicate with customers via phone email and chat demonstrating empathy active listening and professionalism at all times Issue Resolution Identify customer concerns and find effective solutions aiming for firstco

📌 Senior Customer Service Representative Jaipur
🏢 Triple
📍 Jaipur