As a Customer Care Representative Associate at our client a US MNC you will play a crucial role in converting customers into passionate evangelists by providing endtoend customer support and ensuring a highquality customer experience Your responsibilities will include Adhering to defined processes compliance standards and quality benchmarks while maintaining accuracy and completeness Handling inbound calls to support USbased shippers with queries related to bookings account setup quotes and shipment status Providing efficient resolution of inquiries while ensuring a highquality customer experience Assisting customers with bookings account creation and basic onboarding processes as per guidelines Addressing complaints and service issues with a focus on firstcall resolution and customer satisfaction Managing and tracking customer cases ensuring timely followups and closure within agreed SLAs Identifying potential service failures and taking proactive steps to prevent recurring issues Escalating complex or highimpact issues to senior team members as required ensuring proper documentation Qualifications required for this role include 6 months to 5 years of relevant work experience Excellent phone etiquette and exceptional verbal written and interpersonal skills Ability to multitask organize and prioritize work effectively You should possess the following required skills Robust verbal and written communication skills for confident interactions with USbased customers over calls Customerfocused mindset with empathy in resolving queries complaints and service issues Experience in customer support preferably in a voice or calling environment Effective management of multiple customer cases with timely followups and resolution within SLAs Good problemsolving skills and ability to make sound decisions within defined processes and guidelines Detailoriented approach to ensure accuracy completeness and compliance in customer interactions Comfortable working in a fastpaced targetdriven environment with a focus on quality and productivity metrics Collaboration with crossfunctional teams for seamless issue resolution Proactive mindset in identifying potential issues early and contributing to process improvements Proficiency in basic computer applications MS Office CRM tools with quick adaptability to new systems Preferred skills include experience in customer support preferably in a voice or calling environment The role offers an attractive remuneration package and provides a supportive and inclusive work environment As a Customer Care Representative Associate at our client a US MNC you will play a crucial role in converting customers into passionate evangelists by providing endtoend customer support and ensuring a highquality customer experience Your responsibilities will include Adhering to defined processes compliance standards and quality benchmarks while maintaining accuracy and completeness Handling inbound calls to support USbased shippers with queries related to bookings account setup quotes and shipment status Providing efficient resolution of inquiries while ensuring a highquality customer experience Assisting customers with bookings account creation and basic onboarding processes as per guidelines Addressing complaints and service issues with a focus on firstcall resolution and customer satisfaction Managing and tracking customer cases ensuring timely followups and closure within agreed SLAs Identifying potential service failures and taking proactive steps to prevent recurring issues Escalating complex or highimpact issues to senior team members as required ensuring proper documentation Qualifications required for this role include 6 months to 5 years of relevant work experience Excellent phone etiquette and exceptional verbal written and interpersonal skills Ability to multitask organize and prioritize work effectively You should possess the following required skills Strong verbal and written communication skills for confident interactions with USbased customers over calls Customerfocused mindset with empathy in resolving queries complaints and service issues Experience in customer support preferably in a voice or calling environment Effective management of multiple customer cases with timely followups and resolution within SLAs Good problemsolving skills and ability to make sound decisions within defined processes and guidelines Detailoriented approach to ensure accuracy completeness and compliance in customer interactions Comfortable working in a fastpaced targetdriven environment with a focus on quality and productivity metrics Collaboration with crossfunctional teams for seamless issue resolution Proactive mindset in identifying potential issues early and contributing to process improvemen

📌 Call Center Customer Service Representative (India)
🏢 HRassistance
📍 India