Internal only
Job Description Format
Job Designation Job Category Company Created on
Manager Operations-Projects & Special Cargo GMPL
Position Reports To Role Type Job Code Band
General Manager Permanent - 2
Job Role:
1. Strategic Cargo Planning & Execution
• Oversee the end-to-end planning of ODC (Over-Dimensional Cargo) shipments, ensuring
seamless coordination between internal teams and external stakeholders.
• Develop cargo movement strategies in alignment with customer requirements and vessel
schedules.
2. Rate Management & Customer Negotiations
• Lead the process of rate quotation and negotiation, ensuring competitive pricing while
maintaining profitability.
• Approve and standardize rate offerings based on market trends and operational
feasibility.
3. Vessel & Booking Coordination
• Ensure timely allocation of bookings in the EBMS system and with carriers.
• Collaborate with the planning team to secure space, including feeder service
requirements when necessary.
• Monitor carrier bookings, ensuring timely updates of rates in the system and
vessel/voyage information before release.
4. Inventory & Equipment Management
• Supervise coordination with the inventory and MNR teams for container allocation,
including arranging Empty Container and CSC certificates as per carrier requirements.
• Optimize container inventory planning to meet customer demands and minimize
turnaround time.
5. Customer & Stakeholder Communication
• Ensure customers receive updated vessel schedules based on cargo readiness.
Internal only
• Drive effective communication with customers regarding container pickup status, required
documentation, and compliance with List & VGM cut-offs.
• Oversee coordination for ODC permissions with operations and carriers, ensuring smooth
container gate-in processes.
6. Operational Oversight & Compliance
• Ensure booking forecasts are aligned with planned vessel schedules.
• Validate and approve any dimension changes, liaising with pricing teams for revised rate
approvals.
• Supervise the linking of SOC/COC containers with carriers to ensure seamless operations.
7. Performance Monitoring & Process Optimization
• Drive operational excellence by monitoring key performance metrics across planning,
execution, and customer service functions.
• Implement process improvements to enhance efficiency, cost-effectiveness, and customer
satisfaction.
8. Post-Shipment Coordination
• Ensure timely ON-BOARD confirmation is shared with customers.
• Direct the planning and operations team to complete RCVS and LODF entries postshipment
confirmation.