Exp: 6-12years, RELEVANT SHOULD BE 5Yrs into Service Now, and Agentic AI 1Year mandate hands on exp is Mandate.

Hands on IC Technical Consultant

Work Location-Bangalore and Hyderabad Only, if we are sharing out station candidates they should come and work for 2months in Hyderabad location and can work in Hybrid Model either in bangalore or Hyderabad post 2Months.

Rounds- Virtual 2 Rounds(But we have to ensure candidate should have camera on and taking coding test which is mandate).

CTC can be offered MAX- 32LPA

Notice period-Immediate or 15days

Need only technical strong candidates.

1st role:. Platform Developer (SAM) – 3 Roles

Key areas to be validated:

- Now Assist
- Agentic AI
- UI Builder
- Integrations
- Advanced ServiceNow Platform Concepts
- Robust Scripting Expertise

Key Skills & Experience to Target

- 6+ years of ServiceNow development, administration, and customization experience
- Strong expertise in ITSM implementation aligned with ITIL best practices
- Hands-on experience with:
- Incident Management
- Request Management
- Change Management
- Service Catalog
- SLA Management
- Experience with:
- Integrated Risk Management (IRM)
- Business Continuity Management (BCM)
- Customer Service Management (CSM)
- Human Resources Service Delivery (HRSD)
- Strong knowledge of ServiceNow Generative AI (GenAI), AI Agents, Agentic Workflows, and Now Assist
- Experience configuring:
- Now Assist controllers
- Prompt templates
- Skills for Incident summarization and resolution automation
- Expertise in:
- Flow Designer
- Import Sets, Transform Maps, Data Sources, Update Sets
- Business Rules, Client Scripts, UI Policies, UI Actions
- Script Includes, ACLs, Email Notifications




- Service Portal development and customization
- REST APIs, Scripted REST APIs, and integrations
- Reports, Dashboards, Security Controls, and Data Migration
- Robust scripting skills in JavaScript and ServiceNow Glide APIs

Preferred Technical Skills

- ServiceNow
- ITSM
- Service Portal
- Integrations
- BCM
- IRM
- CSM
- GenAI & AI Agents
- Now Assist for ITSM
- JavaScript
- HTML/CSS
- AngularJS

Preferred Certifications

- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Now Assist Executive Micro Certification

2nd Req:

2. Technical Architect – 1 Role

Work Location-Bangalore and Hyderabad Only, if we are sharing out station candidates they should come and work for 2months in Hyderabad location and can work in Hybrid Model

Rounds- Virtual 2 Rounds(But we have to ensure candidate should have camera on and taking coding test which is mandate).

CTC can be offered MAX- 40lpa

Notice period-Immediate or 15days

Need only technical strong candidates.

Key requirements:

- Strong AI expertise with a ServiceNow focus
- Experience with GenAI and Agentic AI solutions
- Proven experience in enterprise-scale ServiceNow implementations
- Strong architecture, integration, and solution design capabilities
- Ability to provide technical leadership and guide the development team

Minimum 10 years' experience as Solution Architect,



with focus on technical analysis and design, enterprise architecture.

Minimum 5 years' experience in consulting external customers,

Experience working with on software development projects in field of ITSM, ITOM, ITAM, CSM, SPM and HRSD

Experience working in Agile projects,

Experience with ServiceNow and ServiceNow certifications are highly desired.

Must have Implementations experience of 4-5 on ITSM Service Implementations.

Experience in ITAM (SAM & HAM implementation)

Experience on 3-5 ServiceNow ITOM Implementation including Discovery, Event and Service Mapping Projects.

Experience in HRSD, CSM,FSM & SPM will be added advantage

minimum 2+ years in AI / LLM / Generative AI-Mandate

Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities.

Experience designing and deploying Now Assist skills, domain‑specific prompts, and RAG‑based solutions.

Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi‑step automation.

Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.

Hands-on experience building Claude skills and connectors to enable AI‑driven ServiceNow actions (record creation, case triage, data retrieval).

Ability to integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications.

Strong programming skills in JavaScript/TypeScript and Python, with good knowledge of REST APIs, authentication/authorization, databases, and system design.

Skills: Servicenow

Experience: 7.00-15.00 Years

📌 Service Now Developer (Bengaluru)
🏢 Diensten Tech
📍 Bengaluru