Hiring Incident Change Management Analyst ServiceNow ITIL 2 Years Location Ghaziabad Experience 2 Years CTC Up to 6 LPA We are looking for an Incident Change Management Analyst with experience in ITILbased service management ServiceNow ITSM governance compliance and service quality management Key Responsibilities Govern and manage Incident Problem Change Request and SLA processes Ensure adherence to ITIL frameworks and ITSM governance standards Monitor process compliance operational KPIs and service performance metrics Support internal and external audits including ISMS and BCMS assessments Coordinate change reviews CAB meetings and process improvements Drive Continual Service Improvement CSI initiatives across IT operations Prepare management reports dashboards and governance metrics Identify process gaps and recommend corrective and preventive actions Work closely with operations teams to improve service quality and compliance Required Skills ITIL Framework ServiceNow ITSM Incident Management Change Management Problem Management Request Management SLA Management ITSM Governance Audit Compliance ISMS BCMS KPI Monitoring Reporting Service Quality Management CSI Continual Service Improvement Dashboard MIS Reporting Interested candidates can share their resumes hidden email hidden mobile hidden mobile www WhiteHorsemanpower in White Horse Manpower Consultancy Private limited

📌 Incident and Change Management Analyst ServiceNow ITIL 2Yrs Ghaziabad
🏢 White Horse Manpower Consultancy P
📍 Ghaziabad