Job Summary:

- We are looking for a highly motivated and skilled Software Engineer to join our team.
- This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
- The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

- Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
- Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
- Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
- Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
- Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
- Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.
- Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

- Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).
- Positive knowledge on Data Structure and their correct usage.
- Open to learn any new software development skill if needed for the project.
- Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.
- Participate in planning, definition,



and high-level design of the solution and exploration of solution alternatives.
- Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
- Good knowledge on the implications.
- Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

- You have developed software using web technologies.
- You have handled a project from start to end.
- You have worked in an Agile Development project and have experience of writing and estimating User Stories
- Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.
- Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.
- Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.
- Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

- Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
- Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Work Environment:

- This is a rotational shift position
- During evening shift the timings will be (5 PM to 2 AM), and you will be expected to work independently and efficiently during these hours.
- The position may require occasional weekend shifts depending on the project requirements.
- Additional benefit of night allowance.

Skills:- Python, MERN Stack, Integration, Go Programming (Golang), TypeScript, Fullstack Developer and NodeJS (Node.js)

📌 Software Engineer (Pune)
🏢 Metron Security Private
📍 Pune