Job Description

- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Required skills:

- Good typing Speed.
- Positive Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality

Skills: Network Configuration, Active Directory, Hardware Troubleshooting, Backup Solutions, Software Deployment, Security Management, Remote Support, Windows Os, Virtualization

Experience: 1.00-4.00 Years

📌 Desktop Engineer (Visakhapatnam)
🏢 Teamlease Digital Private
📍 Visakhapatnam