- 5 to 8 years of experience in International voice support
- Must be able to successfully Implement current business
- Experience in Account Receivables such as collections, dispute resolution, cash application is a must
- Experience in interacting with clients to resolving the issues relating to billing
- Strong communication skills with client management and services
- Maintaining high level of client satisfaction
- Must have experience in calling & handling escalations
- Good decision-making skills & analytical skills
- Detail oriented, high accuracy with numbers
- Strong MS Office experience & excel
- Ability to organize, prioritize & manage work tasks and follow up in a timely manner
- Independent thinker who is highly motivated and possesses an intrinsic passion for quality
- Ability to work in a constantly changing environment and consistently achieve quality standards
- Willingness to work in different time zones