Position Title: Relationship Manager – Personal Loan / Business Loan (Fintech Sales)

Department: Sales

Location: Mumbai / Pune/ Delhi/ Bangalore/Hyderabad

Reports To: Area Sales Manager

Job Summary:

The Relationship Manager – PL/BL (Fintech) will be responsible for driving Personal Loan and Business Loan sales through digital, field, and partner channels. The role focuses on sourcing high-quality leads, managing end-to-end loan journeys on fintech platforms, and delivering a seamless, technology-driven customer experience. The incumbent will work closely with internal credit, operations, product, and tech teams to ensure fast turnaround times and high conversion ratios.

Key Responsibilities:

1. Sales & Digital Business Development

Source and close Personal Loan and Business Loan opportunities through fintech platforms, digital leads, tele-sales, and field sourcing.

Drive conversions from app-based, website, and marketplace leads.

Onboard and manage DSAs, channel partners, fintech aggregators, and referral partners.

Achieve assigned monthly and quarterly PL/BL disbursement and login targets.

Conduct customer and partner meetings to build a strong local presence in the assigned geography.

1. 2. Customer Experience & Relationship Management

Own the complete customer journey from lead generation to loan disbursement on fintech systems.

Provide real-time assistance to customers for digital onboarding, e-KYC, and documentation uploads.

Educate customers on fintech-enabled loan products, pricing, tenure options, and digital repayment mechanisms.

Ensure quick resolution of customer queries through CRM tools and support platforms.

3. Loan Process & Platform Management

Assist customers with online loan applications, e-signing, and digital documentation.

Coordinate with credit, risk, and underwriting teams to ensure faster approvals and minimal TAT.

Track applications using CRM, LMS, and internal dashboards.





Ensure smooth and timely disbursement through digital and banking integrations.

4. Market & Product Intelligence

Monitor fintech market trends, competitor offerings, interest rates, and customer behaviour.

Share on-ground feedback with product, tech, and marketing teams to improve journey and conversion.

Identify cross-sell and up-sell opportunities using customer data insights.

5. Compliance, Risk & Documentation

Ensure adherence to fintech-specific KYC, AML, and digital compliance standards.

Maintain accuracy and completeness of digital documentation as per regulatory and internal policies.

Support audits and internal checks related to loan sourcing and documentation.

6. Reporting, Analytics & Performance Tracking

Maintain daily MIS on logins, approvals, disbursements, and conversion ratios.

Track funnel metrics and productivity using fintech dashboards and analytics tools.

Provide actionable insights to improve lead quality and customer acquisition cost (CAC)

Key Skills:

Strong sales, negotiation, and relationship-building skills.

Hands-on experience with fintech platforms, CRM, LMS, and digital onboarding tools.

Data-driven mindset with the ability to analyse conversion metrics.

Comfort with technology-enabled, high-velocity sales environments.

Preferred Experience:

Experience in fintech, NBFC, digital lending platforms, or financial marketplaces.

Exposure to app-based lending, API-driven credit processes, or digital underwriting is an advantage.

Personal Attributes:

Target-driven and self-motivated with a startup mindset.

Customer-centric with strong problem-solving abilities.

Adaptable to rapid changes in products, processes, and technology.

Ability to work independently in a fast-growth fintech environment.

Work Environment:

Full time role with flexible working hours.

Hybrid working model – office, field, and digital engagement.

High-energy, performance-driven fintech culture.

If you are interested in this opportunity, please click on the Apply Now button to submit your application.

📌 Relationship Manager – Personal Loan / Business Loan (Fintech Sales) (Delhi)
🏢 Hire Line India
📍 Delhi