As a Senior Operations Lead Connectivity at KONE IT you will be responsible for ensuring that IT products and platforms are secure reliable and continuously available for users You will manage service operations endtoend working closely with product teams and external partners to deliver highquality and efficient services Your role will involve driving operational excellence improving performance and embedding Agile ways of working across the product lifecycle Responsibilities Own and run endtoend service operations in line with ITSM processes and security compliance requirements for the KONE Networks Ensure availability performance and stability of all products in scope Manage the Network incident problem and change processes and drive operational discipline Create IT service descriptions documentation knowledge articles user communication and training materials Drive continuous service improvement including service quality availability enduser experience security compliance cost and efficiency Ensure service continuity and disaster recovery readiness Manage operational and tactical supplier and contract management Facilitate governance forums and ensure clear communication with stakeholders Deliverables Service Operations Framework Operational Documents and Knowledge Base for Networks Service performance dashboard and reporting Continuous improvement backlog Incident and problem management Change readiness governance Supplier and Service Integration Management Business Continuity and Disaster recovery plans CMDB and Data Quality Management Automation and service development Financial management of service invoicing Primary Skills Proven experience in IT service operations management 8 years Strong knowledge of ITIL processes and Agile and Lean methodologies Good understanding of Enterprise Networks Network Security Cloud Data Centers Experience in working with SDWAN LAN WIFI DHCP network monitoring tools SASE Firewalls VPN Experience in global and matrix organizations Strong supplier and contract management skills Automation skills Secondary Skills Financial management Virtual team working Project management Join KONE where innovation collaboration employee engagement and sustainability are key focus areas Be part of a culture that values trust respect and recognition of good performance Explore opportunities for career and personal growth while maintaining a healthy and balanced life As a Senior Operations Lead Connectivity at KONE IT you will be responsible for ensuring that IT products and platforms are secure reliable and continuously available for users You will manage service operations endtoend working closely with product teams and external partners to deliver highquality and efficient services Your role will involve driving operational excellence improving performance and embedding Agile ways of working across the product lifecycle Responsibilities Own and run endtoend service operations in line with ITSM processes and security compliance requirements for the KONE Networks Ensure availability performance and stability of all products in scope Manage the Network incident problem and change processes and drive operational discipline Create IT service descriptions documentation knowledge articles user communication and training materials Drive continuous service improvement including service quality availability enduser experience security compliance cost and efficiency Ensure service continuity and disaster recovery readiness Manage operational and tactical supplier and contract management Facilitate governance forums and ensure explicit communication with stakeholders Deliverables Service Operations Framework Operational Documents and Knowledge Base for Networks Service performance dashboard and reporting Continuous improvement backlog Incident and problem management Change readiness governance Supplier and Service Integration Management Business Continuity and Disaster recovery plans CMDB and Data Quality Management Automation and service development Financial management of service invoicing Primary Skills Proven experience in IT service operations management 8 years Strong knowledge of ITIL processes and Agile and Lean methodologies Good understanding of Enterprise Networks Network Security Cloud Data Centers Experience in working with SDWAN LAN WIFI DHCP network monitoring tools SASE Firewalls VPN Experience in global and matrix organizations Strong supplier and contract management skills Automation skills Secondary Skills Financial management Virtual team working Project management Join KONE where innovation collaboration employee engagement and sustainability are key focus areas Be part of a culture that values trust

📌 Senior Operations Manager Connectivity (India)
🏢 Kone
📍 India