As an Operations Manager at Warner Bros Discovery you will play a crucial role in supporting the streaming platforms to ensure seamless operations and exceptional user experiences You will report to the Director of Digital for Site Reliability Operations UK and work towards implementing the vision for the 24 7 Site Reliability Engineering and Operational Engineering units Your responsibilities will include leading incident management infrastructure health monitoring and ensuring operational excellence Key Responsibilities Leadership Take ownership of shift coverage rostering recruitment training and appraisal reviews Incident Management Lead and coordinate response to operational incidents contribute to postincident reporting and root cause analysis Operational Excellence Drive continuous improvement initiatives enhance operational processes and efficiency Team Development Mentor team members provide training and share best practices Health Status Monitoring Oversee system health monitoring particularly during major events Collaboration Work closely with crossfunctional teams to address operational challenges Strategic Influence Provide feedback on strategic planning and make tradeoffs when necessary Reporting Prepare and present regular reports on operational performance to senior management Digital OTT Support Operations Provide technical assistance troubleshoot incidents and support crossfunctional teams Onboardings Projects Define requirements for new service offerings develop documentation and deliver training Deputise for the Director Senior Manager when required Contribute to organizationwide Operational Excellence initiatives Qualifications Proven experience in operations management preferably within the streaming or digital media industry Explicit understanding of Digital OTT workflow endtoend and AWS infra or equivalent cloud solutions Working knowledge of infrastructure and application monitoring alerting applications Proficient with incident management applications and strong written and verbal communication skills Bachelors degree in Computer Science Information Technology Software Engineering or Systems Engineering preferred Strong critical thinking problemsolving abilities and ability to drive operational excellence Knowledge of incident management processes and ITIL or agile practices Ability to work in a fastpaced dynamic environment and knowledge of local employment laws Must have the legal right to work in UK India or Mexico This is a brief overview of the role of an Operations Manager at Warner Bros Discovery where you will play a pivotal role in ensuring the reliability and excellence of streaming platforms Your contributions will be essential in maintaining a culture of operational excellence and providing consistent service to support bestinclass streaming platforms As an Operations Manager at Warner Bros Discovery you will play a crucial role in supporting the streaming platforms to ensure seamless operations and exceptional user experiences You will report to the Director of Digital for Site Reliability Operations UK and work towards implementing the vision for the 24 7 Site Reliability Engineering and Operational Engineering units Your responsibilities will include leading incident management infrastructure health monitoring and ensuring operational excellence Key Responsibilities Leadership Take ownership of shift coverage rostering recruitment training and appraisal reviews Incident Management Lead and coordinate response to operational incidents contribute to postincident reporting and root cause analysis Operational Excellence Drive continuous improvement initiatives enhance operational processes and efficiency Team Development Mentor team members provide training and share best practices Health Status Monitoring Oversee system health monitoring particularly during major events Collaboration Work closely with crossfunctional teams to address operational challenges Strategic Influence Provide feedback on strategic planning and make tradeoffs when necessary Reporting Prepare and present regular reports on operational performance to senior management Digital OTT Support Operations Provide technical assistance troubleshoot incidents and support crossfunctional teams Onboardings Projects Define requirements for new service offerings develop documentation and deliver training Deputise for the Director Senior Manager when required Contribute to organizationwide Operational Excellence initiatives Qualifications Proven experience in operations management preferably within the streaming or digital media industry Clear understanding of Digital OTT workflow endtoend and

📌 Site Reliability Operations Manager (India)
🏢 Warner Bros. Discovery
📍 India