Job Description Senior Operations Manager Medical Claim Digitization Position Title Senior Operations Manager Medical Claim Digitization Department Operations Reporting To Director Operations General Manager Business Head Delivery Head Location Mumbai Hybrid working Role Purpose The Senior Operations Manager will be responsible for leading endtoend medical claim digitization operations across multiple accounts projects ensuring achievement of business objectives client SLAs TAT quality productivity profitability and operational excellence The role requires ownership of largescale operations client governance workforce strategy process transformation technology adoption and capability building to support business growth Key Responsibilities 1 Strategic Operations Leadership Lead and manage endtoend medical claim digitization operations across multiple clients and processes Drive operational strategy to deliver sustainable improvements in TAT quality productivity and profitability Establish scalable operating models to support business growth and changing client requirements Own operational governance and business continuity planning 2 Client Business Management Serve as the senior operational interface for client leadership teams Lead governance forums business reviews and operational discussions Drive client satisfaction through delivery excellence and proactive stakeholder management Support commercial discussions including pricing SOW reviews penalties change requests and operational feasibility Partner with business teams for account growth renewals and expansion opportunities 3 Service Delivery Excellence Ensure achievement of committed SLAs including Turnaround Time TAT Quality and Accuracy Productivity Capacity Utilization Cost Efficiency Monitor daily operations and proactively manage risks impacting delivery Drive RCA and CAPA for operational deviations 4 Workforce Planning Resource Management Own manpower planning based on forecasted and actual business volumes Build hiring plans and succession pipelines Drive shift planning roster management leave governance and utilization optimization Ensure operational readiness for seasonal spikes and recent implementations 5 Quality Audit Compliance Build quality frameworks to ensure high accuracy in medical claim digitization Ensure adherence to client guidelines contractual obligations IRDAI requirements and information security standards Lead internal and external audits Drive continuous improvement programs to enhance quality outcomes 8 Leadership Team Development Lead Operations Managers Team Leaders Quality teams Trainers and support functions Drive leadership capability and succession planning Build a performanceoriented and accountable culture Coach teams on operational excellence and client management 9 Governance Reporting Present performance reviews to senior leadership and clients Track TAT Compliance Accuracy Productivity Forecast vs Actual Volumes Attrition SLA Achievement Customer Satisfaction Financial Performance Key Performance Indicators KPIs SLA TAT Achievement Quality Audit Scores Productivity per FTE Forecast Accuracy Attrition Engagement Escalation Closure Automation Adoption Required Qualifications Graduate Postgraduate Healthcare Management Operations Business preferred MBA preferred Experience 8 10 years of overall operations experience Minimum 5 years in Healthcare Claims Medical Claims Digitization Operations Experience managing large teams and multiple client accounts Strong exposure to transition transformation and client governance Working Conditions Flexibility to support business and client requirements Readiness to manage peak operational periods Ability to travel for client and governance meetings as required Compensation From 25 000 00 per month Benefits Health insuranceWork Location Hybrid remote in Mumbai Maharashtra Mumbai Job Description Senior Operations Manager Medical Claim Digitization Position Title Senior Operations Manager Medical Claim Digitization Department Operations Reporting To Director Operations General Manager Business Head Delivery Head Location Mumbai Hybrid working Role Purpose The Senior Operations Manager will be responsible for leading endtoend medical claim digitization operations across multiple accounts projects ensuring achievement of business objectives client SLAs TAT quality productivity profitability and operational excellence The role requires ownership of largescale operations client governance workforce strategy process transformation technology adoption and capability building to support business growth Key Res

📌 Senior Operations Manager Medical Claim Digitization (Mumbai)
🏢 Intelligent Industrial Internet Systems Private
📍 Mumbai