As a Support Specialist at the company your role will involve supporting GBS managed resources through various audits and assessments such as NIST SOC and PCI in addition to other unnamed audits Your proactive problemsolving approach and ability to adapt quickly to evolving business requirements and technological advancements will be crucial You will be expected to demonstrate strong crossfunctional collaboration skills leveraging partnerships to drive efficiency improvements and streamline service delivery Emphasizing process optimization documentation and knowledge sharing will be key to ensuring seamless integration of new technologies and continual improvement of operational standards Key responsibilities include Supporting onboarding of new business units and operational support of existing units to enhance support levels aggressively Working in partnership with other teams to initiate and coordinate improvements to the companys service platforms across cloud and traditional hosting environments Qualifications required Ability to understand and arbitrate technical impact based on various factors such as usage and performance characteristics of infrastructure components environment impacts and benefits and risks associated with changes Collaborating with Infrastructure Application and Business System leaders during different situations Strong written and verbal reporting skills with the ability to provide information for different audience levels Solid experience in a fastpaced Operations Engineering environment Required experience and technical skills Proficiency in AWS and Azure Cloud Knowledge of backup storage and networking technologies used in both cloud providers Experience with ITIL based processes and technical compliance efforts such as SOC1 SOC2 NIST and PCI Additional experience and technical skills SoftLayer private cloud experience and knowledge Experience with monitoring and systems tools such as Opsramp Rightscale and Azure Security Center Working knowledge of core cloud technologies supporting GBS CaaS The company values a fair and genuine hiring process hence all candidates are expected to participate in interviews without the assistance of AI tools or external prompts The interview process is designed to assess individual skills experiences and communication style authentically Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process As a Support Specialist at the company your role will involve supporting GBS managed resources through various audits and assessments such as NIST SOC and PCI in addition to other unnamed audits Your proactive problemsolving approach and ability to adapt quickly to evolving business requirements and technological advancements will be crucial You will be expected to demonstrate strong crossfunctional collaboration skills leveraging partnerships to drive efficiency improvements and streamline service delivery Emphasizing process optimization documentation and knowledge sharing will be key to ensuring seamless integration of new technologies and continual improvement of operational standards Key responsibilities include Supporting onboarding of recent business units and operational support of existing units to enhance support levels aggressively Working in partnership with other teams to initiate and coordinate improvements to the companys service platforms across cloud and traditional hosting environments Qualifications required Ability to understand and arbitrate technical impact based on various factors such as usage and performance characteristics of infrastructure components environment impacts and benefits and risks associated with changes Collaborating with Infrastructure Application and Business System leaders during different situations Strong written and verbal reporting skills with the ability to provide information for different audience levels Solid experience in a fastpaced Operations Engineering environment Required experience and technical skills Proficiency in AWS and Azure Cloud Knowledge of backup storage and networking technologies used in both cloud providers Experience with ITIL based processes and technical compliance efforts such as SOC1 SOC2 NIST and PCI Additional experience and technical skills SoftLayer private cloud experience and knowledge Experience with monitoring and systems tools such as Opsramp Rightscale and Azure Security Center Working knowledge of core cloud technologies supporting GBS CaaS The company values a fair and genuine hiring process hence all candidates are expected to participate in interviews without the assistance of AI tools or external prompts The interview process is designed to assess individual skills experiences and communication style authentically Applicants may be required to appear onsite at a Wolters Kluwer office as part

📌 IT Infrastructure Operations Analyst (India)
🏢 Wolters Kluwer
📍 India