Oracle Endeca Production Support Engineer / Oracle Endeca Administrator

Location - Remote (10yrs)

Shift - IST

Duration - 6 Months

This is a production support-focused role responsible for maintaining and supporting a large-scale Oracle Endeca search platform across multiple eCommerce websites. Key responsibilities include:

• Manage and support a multi-site Oracle Endeca on-premise workplace with dedicated Endeca applications and MDEX engines for each website.

• Administer, monitor, and optimize Endeca MDEX engines, DGraphs, Forge pipelines, and search/navigation configurations.

• Design, maintain, and troubleshoot Endeca Forge-based data ingestion pipelines and custom ETL processes sourcing data from flat files.

• Support and enhance Endeca Assembler API integrations consumed by Classic ASP storefront applications.

• Analyze and resolve search relevance, navigation, faceting, and product discovery issues across multiple websites.

• Monitor and tune Endeca query performance, index performance, and system resource utilization to ensure optimal customer experience.

• Manage deployment, version control,



and release processes using GitLab repositories for custom cartridges, scripts, and configurations.

• Work with Squid proxy infrastructure to troubleshoot caching, routing, latency, and availability issues between application and Endeca layers.

• Support daily batch operations and scheduling through Tivoli Workload Scheduler (TWS) / OPC, including job monitoring, failure recovery, and dependency management.

• Perform Endeca index builds, deployments, rollbacks, and production validations in a controlled release environment.

• Investigate and resolve production incidents related to search availability, indexing failures, performance degradation, and application integration issues.

• Develop and maintain operational runbooks, support documentation, deployment procedures, and disaster recovery plans.

• Collaborate with business, merchandising, infrastructure, and application teams to implement search enhancements and platform improvements.

• Participate in 24x7 production support and on-call rotations for critical search platform incidents.

Skills:- Oracle Cloud

📌 Oracle Endeca Production Support Engineer (India)
🏢 Pinakin Kantha Consultancy
📍 India