Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

- Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
- Conceptualize, create, and enhance learning content for the Master-O platform,



ensuring alignment with client goals and quality standards.
- Leverage AI tools to streamline and elevate the content creation process.
- Manage client queries, feedback, and objections with a professional and solution-oriented approach.
- Collaborate with cross-functional teams to deliver seamless customer experiences.
- Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

- Bachelor’s degree in Business, Communications, Journalism, or related fields.
- 0–1 year of experience in content development, customer success, or related fields (internships count).
- Excellent verbal and written communication skills.
- Strong objection management and interpersonal skills.
- Creativity combined with a methodical and detail-oriented approach.
- Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
- Qualified grooming and a client-first mindset.

What We Offer

- Competitive salary in the range of ₹4–5.5 LPA.
- Opportunity to work with innovative AI-powered learning solutions.
- A platform to grow your career in both customer success and content creation.
- Exposure to diverse enterprise clients and industries.

Skills:- Content Strategy, Customer Success, Effective communication, Presentation Skills, Sales presentations and Analytical Skills

📌 Customer Success & Content Analyst (Gurugram)
🏢 Master-O
📍 Gurugram