We are seeking a clientfocused Product Support Engineer to manage client interactions, ensure customer satisfaction, and build longterm relationships. The ideal candidate will act as a bridge between customers and internal teams, handling inquiries, resolving issues, and supporting customer retention initiatives.
Experience: 03 Years
Qualification: BTech (Electronics)/Mechanical
Key Responsibilities
- Act as the primary point of contact for clients via phone, email, and in person communication.
Handle client inquiries, requests, complaints, and follow-ups in a professional manner.
- Build and maintain solid, long-term relationships with customers.
- Coordinate with internal teams (Engineering, operations, Production) to ensure timely resolution of client issues.
- Maintain accurate customer records and update records regularly.
- Collect client feedback and share insights with management to improve services.
- Track client interactions and prepare periodic reports on client satisfaction and issues.
Required Skills & Qualifications
- Degree with discipline (BSc Electronics), Btech (Electronics/Mechanical)
- freshers can also apply.
- 03 years of experience in customer service, customer relations, or support roles.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Customer centric mindset with positive attitude.
- Basic knowledge of MS Office.
- Ability to multitask and work under deadlines.
📌 Product Support Engineer (Hyderabad)
🏢 Blue Horizons Strategic Engineering
📍 Hyderabad
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