About the Opportunity
FusionFly is a fast-scaling tech-enabled customer experience platform operating across India, powering seamless, AI-augmented human interactions for global brands. We blend empathy with automation to deliver next-gen support experiences—whether it’s resolving complex queries, guiding users through digital journeys, or turning frustrated customers into loyal advocates. Our teams operate in high-energy, in office hubs where every voice matters and every resolution creates impact.

Role Responsibilities:

- Handle customer queries via phone, chat, email, or messaging platforms in a timely and professional manner.
- Provide accurate, clear, and helpful information about products, services, policies, and promotions.
- Resolve customer complaints and issues promptly, empathetically, and in alignment with company standards.




- Foster long-term customer loyalty by building trust and delivering exceptional service experiences.
- Proactively follow up with customers to ensure their concerns have been fully addressed and resolved.
- Collaborate with internal teams (e.g., technical support, billing, operations) to escalate and resolve complex issues efficiently.
- Maintain accurate and up-to-date customer records in CRM and other internal systems.
- Manage both inbound and outbound calls with professionalism, adherence to scripts (where applicable), and a customer-first mindset.
- Analyze customer needs and recommend tailored solutions to enhance satisfaction and retention.
- Consistently meet or exceed performance metrics, including SLAs, first-contact resolution, and quality assurance benchmarks.

📌 customer service (Mira Bhayandar)
🏢 FusionFly
📍 Mira Bhayandar