Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

US Claims

Location: Chennai

Experience: 5 - 12 Years

Within each Centre, Service Delivery Manager is responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote. The Service Delivery Manager manages multiple delivery teams within one or across different Engagements. • Demonstrate expertise in leading and managing both internal and external clients.

- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Organize knowledge sharing sessions both within the team and cross teams
- Collaborate with client team to understand process challenges, flows, etc.
- Works with designated stakeholders to gather and finalize commitments (process design, technology enhancements, process standardization, etc.)
- Develop process excellence in HR Operational activities (e.g. Manage candidate information, create requsitions, candidate screening, interview scheduling, offer management, reporting, etc)
- Provide clarification of Talent Acquisition policies and procedures across teams
- Monitors progress toward reaching commitment thresholds and provides status reporting to core project management team
- Creates & update all required process documentation (process maps and procedures) within agreed timeframes on the defined support tool
- Maintains cooperative relationships with vendors and internal stakeholders.




- Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
- Continually seek out ways to improve Client satisfaction.
- Build the positive and supportive team culture and help team to improve efficiency.
- Contribute to team Business As Usual activities such as hiring, process improvement, service standardization, etc.
- Develop, mentor, and coach junior members.
- Handle client communication and reporting.
- Exhibit strong problem-solving and business acumen skills
- Demonstrate advanced proficiency in written and verbal communication skills
- Handle the complex problem raised by client and provide solution to problem.
- Responsible for timely and accurate processing of end to end Talent Acquisition activities (Manage candidate information, create requsitions, candidate screening, interview scheduling, offer management, reporting, etc.)
- Handle employee requests according to the project deadlines
- Provide expected quality of deliverables.
- Interaction with Client daily via phone and email, work on resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
- Ensure knowledge sharing with other team members and work in coordination with the team.
- Strong Analytical skills for the reporting.
- Team Management skills •Valid experience of 5-12 years in HR domain

•Good verbal and written communication skills

•Positive team player

•Team management

•Experience in leading HR service delivery & transformation

•Experience in HR technology

📌 Workforce Operations Manager (Bengaluru)
🏢 Capgemini
📍 Bengaluru