Role & responsibilities

- Handle customer queries and concerns via phone professionally and efficiently.

- Provide accurate information regarding products, services, and processes.

- Resolve customer issues while ensuring high customer satisfaction.

- Maintain detailed records of customer interactions in CRM systems.

- Meet defined quality, productivity, and performance metrics.

- Adhere to company policies and customer service standards.

Preferred candidate profile

- Graduate in any discipline.

- Minimum 6 months of experience in Customer Service, BPO, Contact Center, or Voice Process.

- Excellent verbal and written communication skills in English.

- Strong interpersonal and problem-solving abilities.

- Comfortable working in rotational shifts and a quick-paced environment.

- Basic computer knowledge and typing skills.

Preferred Skills:

- Customer-centric approach.

- Active listening and relationship-building skills.

- Ability to handle challenging customer situations professionally.

- Team player with a positive attitude.

Share Your CV on My WhatsApp Number- (phone hidden).

Aditya Choudhary

📌 Walk-in || International Voice Process Executive (Gurugram)
🏢 Atain
📍 Gurugram