Company Description Globiva is one of India’s fastest-growing Business Process Management (BPM) companies, focused on delivering outstanding customer experiences for clients across industries. Since starting operations in 2018, Globiva has grown to over 5,000 employees, serving more than 40 customers from delivery centers in Gurgaon, Bangalore, and Kolkata. The company is built on core principles of putting employees first, ensuring strong value delivery, and maintaining a sharp customer focus, which supports a flexible and agile work environment.

Globiva provides solutions in customer interaction, content curation, and finance and accounting, helping clients achieve high satisfaction scores and operational efficiency. To learn more, visit www.globiva.com.

Role Description The Telesales Executive role at Globiva is a full-time, on-site position based in Kolkata. In this role, the Telesales Executive will make outbound and receive inbound calls to promote products or services, explain offerings clearly, and handle customer inquiries. The position involves generating and qualifying leads, following up on prospects, and converting opportunities into sales while meeting or exceeding assigned targets.

The Telesales

Executive will maintain accurate records of interactions, update customer information in systems, and collaborate with team members and supervisors to refine sales approaches.



The role also includes providing courteous customer support, resolving basic issues, and ensuring each interaction reflects Globiva’s commitment to excellent customer experience.

Qualifications

- Candidates should possess strong Communication skills, including transparent verbal communication, active listening, and the ability to explain products and services effectively.
- Candidates should possess Customer Service and Customer Support skills to handle inquiries, address concerns, and maintain a positive customer experience.
- Candidates should possess Sales and Lead Generation skills to identify prospects, nurture leads, convert opportunities, and achieve sales targets.
- Candidates should have basic computer proficiency, familiarity with CRM or call-center software, and the ability to maintain accurate call and sales records.
- Candidates should demonstrate resilience, target orientation, and the ability to work in a fast-paced, performance-driven environment.
- Prior telesales, BPO, or contact center experience is beneficial; experience in customer interaction or sales within service industries is an advantage.
- A minimum of a high school diploma or equivalent is required; a degree in business, commerce, or related fields is preferred but not mandatory.

📌 Telesales Executive (Kolkata)
🏢 globiva
📍 Kolkata