About The Role The Technical Support Specialist - III will provide expert assistance in sourcing and troubleshooting technical issues. This role is critical in ensuring customer satisfaction and operational efficiency within the technical support team.

Key Responsibilities

- Assist in sourcing technical resources and solutions for customer inquiries.
- Provide timely and effective support to customers via multiple channels.
- Document and track customer interactions and technical issues.
- Collaborate with cross-functional teams to resolve complex problems.
- Conduct follow-ups to ensure customer satisfaction with the provided solutions.
- Stay updated on product knowledge and technical advancements.
- Participate in training and development initiatives as required.

Required Qualifications

- Bachelor's degree or equivalent experience in a technical field.
- 0-1 years of experience in a technical support role.
- Robust problem-solving and analytical skills.
- Excellent verbal and written communication abilities.

Nice to have

- Experience with sourcing tools and methodologies.
- Familiarity with customer relationship management (CRM) software.
- Knowledge of software development processes.

📌 Technical Support Specialist -III (Nashik)
🏢 Appsierra
📍 Nashik