We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re a motivated self-starter, possess robust customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.
Primary Job Functions:
- Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
- Provide troubleshooting and technical support via phone, Web based tools and email.
- During problem escalations, act as a liaison between customers and Engineering support.
- Collaborate with other teams and experts whenever required to solve complex technical issues.
- Continuously develop skills leveraging several learning tools available at NetApp Inc.
- Willing to work in shifts (4AM IST to 6PM IST) and weekends.
Job Requirements
- Demonstrates excellent troubleshooting skills with a strong passion for problem-solving and investigation
- Possesses a solid understanding of Storage Hardware Architecture,
including Partitioning and RAID
- Exhibits comprehensive knowledge of Operating Systems, such as Windows 2008, 2012, and Linux
- Brings extensive troubleshooting experience with Ethernet, TCP/IP routing, Multipathing, FC/FCoE, and iSCSI protocols
- Holds practical expertise in managing FC and IP switches from vendors like CISCO and Brocade
- Capable of identifying and resolving Storage/Host connectivity issues efficiently
- Skilled in diagnosing complex problems and delivering root cause analyses across intricate application stacks, operating systems, network switching, and storage components
- Familiar with popular hypervisors, including VMware and Hyper-V
- Experience in sizing, performance analysis, and troubleshooting of data storage systems; host appliance experience is an added advantage
- Knowledgeable about cloud provider configurations and troubleshooting in multi-protocol environments
- Proficient in Unix operating systems
- Familiarity with the NetApp product portfolio and practical working knowledge is beneficial
- Hands-on experience with Enterprise Storage solutions
- Understands block storage systems
- Possesses knowledge of S3 cloud storage concepts
Education
- Over two years of experience in a Technical Support setting
📌 Technical Support Engineer (Bengaluru)
🏢 NetApp
📍 Bengaluru
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