Job Summary

We are looking for a motivated and technically skilled Technical Associate to support our US clients. The ideal candidate should possess strong troubleshooting abilities, excellent communication skills, and a customer-focused approach. You will provide technical support, resolve IT-related issues, and ensure high-quality service delivery.

Key Responsibilities

- Provide L1/L2 technical support to US-based customers via phone, email, and chat.

Troubleshoot hardware, software, network, and application-related issues.
- Diagnose and resolve technical incidents within defined SLAs.
- Create, update, and manage support tickets using ticketing tools.
- Escalate unresolved issues to higher-level technical teams when required.
- Install, configure, and maintain operating systems, software, and peripherals.




- Assist users with Microsoft Windows, Microsoft 365, Outlook, VPN, printers, and remote desktop issues.
- Document troubleshooting steps and maintain knowledge base articles.
- Ensure excellent customer satisfaction by providing timely and professional support.
- Collaborate with cross-functional teams to resolve complex technical issues.

Required Skills
- Valuable knowledge of Windows Operating Systems.
- Basic understanding of Networking (TCP/IP, DNS, DHCP, VPN).
- Knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
- Interested candidates drop your updated resume to [email protected] or call (phone hidden)

📌 Technical Associate (Hyderabad)
🏢 Platinus Technologies
📍 Hyderabad