Technical Support Team Leader BPO

Freshers Don't apply

BPO experience as a team leader is mandatory

Engineers don't apply

Company: Globiva Services Pvt. Ltd.

Location: Gurgaon, Sector 18

Working: 6 Days a Week

Salary: Up to 40,000 CTC/month

Contact: Dheeraj – HR

Key Responsibilities

- Lead and manage the Technical
- Support team to achieve process KPIs.
- Monitor team performance,
- quality, productivity, and customer satisfaction.
- Handle escalations and provide
- effective technical resolutions.
- Conduct coaching, feedback, and performance improvement sessions.
- Ensure process adherence and maintain service quality standards.
- Prepare and share daily/weekly performance reports.

Candidate Requirements

- 2–5 years of experience in BPO Technical Support, preferably as a Team Leader.
- Solid communication and team-handling skills.
- Good troubleshooting and problem-solving abilities.
- Experience in managing KPIs, escalations, and team performance.
- Comfortable working in a 6-day working environment.

Interested candidates can contact Dheeraj – HR for further details. Contact: Dheeraj – (phone hidden)

📌 Tech Support Service Leader (Gurugram)
🏢 globiva
📍 Gurugram