Aditya Birla Capital Limited ("ABCL") is the holding company for the ficial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a solid presence across Protecting, Investing and Ficing solutions, ABCL is a ficial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38, 000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2, 00, 000 agents/channel partners and various bank partners.
What makes an ideal ABC Citizen
At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationshipbuilding.
Role Details
Business
Aditya Birla Capital
Role
Team Member Branch Goverce
Department
Ops CS
Eligibility Criteria
Graduate
Job Purpose
The purpose of this job is to monitor Customer Service and Central Operations (CPU)
and branch operations to facilitate adherence to compliance by closely monitoring breaches and mitigating risks, customer satisfaction and give clear presentation /Dashboards to SMT on Monthly/quarterly basis
Key Result Areas
Supporting Actions
Process Controls Checks To monitor all policies and processes related to loan servicing are up to date and followed by the team To check if all regulatory activities are completed on time.
To facilitate monthly and quarterly review meet data is compiled and presented to SMT on time.
To prepare critical PDDs are highlighted to SMT every month
Check the dipstick analysis are done by all units, same to be reviewed and presented to SMT
Compliance Management Reporting
Check whether all policies and processes related to loan servicing and disbursement are complied and followed with
Check performance metrics, defect ratio and SLAs and identify trends/ patterns
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Member - Branch Governance Professional (Thane)
🏢 Aditya Birla Insulators
📍 Thane
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