About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a agile technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

Role Summary:

Searching for a highly motivated Senior Genesys Developer. As a Genesys Specialist, you will optimize our call center operations within an agile framework. Key responsibilities include designing call flows, managing CTI, and IVR applications with Composer and Genesys Architect flow. You'll work with Genesys Cloud platforms and disaster recovery solutions

Roles & Responsibility:

Provide technical direction for enhancement requests and contribute to the analysis, design, development, deployment, and support of Genesys Solution(s) implementations.

Lead design, testing, and release processes for the Application Development Enhancement team.

Act as a subject matter expert with in-depth knowledge of Genesys Call Routing (Composer 8x)



and IVR design.

Participate in gathering and refining business scope and technical requirements.

Develop detailed design documentation and conduct iterative reviews with stakeholders.

Support development and deployment activities, ensuring test case validation and providing expertise to the support team.

Work within cross-functional teams to deliver quality enhancements on time and resolve critical issues promptly.

Manage multiple Genesys solutions engineering activities, facilitating integration with third-party apps if necessary.

Ensure project deadlines are met, aligned with business unit needs, and coincide with release management and governance.

Support post-cutover Genesys App suite monitoring & alerting, and configuration changes.

Primary Skill:

Proficient in Genesys Engage and Genesys Cloud

Extensive Genesys knowledge, specializing in IVR and Routing application development

Expertise in disaster recovery architecture design

Technical skills: Oracle, MSSQL, JavaScript, JSON, .NET, Groovy Script, API-SDK development, VXML, SCXML, XML, Apache CXP, Tomcat

6 to 8 years of experience

Secondary Skill:

Chatbot development using Google Dialogflow ES

Knowledge of Power Virtual Agent

Familiarity with Power Automate

Qualifications:

BE, Engineer or any relevant field

Location:

Bangalore/Pune/Delhi

📌 Team Leader - Software (India)
🏢 Voya Financial
📍 India