Team Lead – Operations (International Process) /n Open Positions: 10 Joining: Immediate /n About the Role: We’re looking for energetic and experienced Team Leads to manage international BFSI operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment. /n Key Responsibilities: /n /n
- Lead and manage a team handling international voice/email/chat support
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- Monitor performance metrics and ensure SLA adherence
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- Coach and mentor team members for continuous improvement
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- Handle escalations and ensure customer satisfaction
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- Collaborate with cross-functional teams to streamline operations
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📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai
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