Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience solutions provider that has expanded from its origins in Bhopal to 13 centers across India, Egypt, and the UAE since 2020. The company delivers omnichannel services, including voice, email, chat support, logistics, automation, and sales, to enhance customer journeys and drive business performance.

Technotask serves more than 20 global clients across 48 lines of business and operates in diverse sectors such as FinTech, Retail, E-Commerce, Health-Tech, Edu-Tech, and SaaS. With a global team presence in regions such as the UK, USA, KSA, and Colombia, the organization emphasizes innovation, operational excellence, and long-term client partnerships. Technotask continues to invest in technology, talent, and process optimization to reshape the future of customer experience.

Role Description The Team Lead role at Technotask Business Solutions Pvt Ltd is a full-time, on-site position based in Bhopal.

The Team

Lead will oversee a customer support or operations team, ensuring daily targets, service-level agreements, and quality standards are consistently met.

Responsibilities include monitoring performance metrics, providing coaching and feedback, managing escalations, and coordinating staffing and shift schedules. The role involves collaborating with management to implement process improvements,



aligning team activities with client requirements, and preparing regular reports on productivity and quality.

The Team

Lead will also support training initiatives, maintain a positive and inclusive work environment, and ensure adherence to company policies and compliance guidelines.

Qualifications

- Strong people management and leadership skills, including team supervision, performance coaching, and conflict resolution.
- Experience in customer service operations, contact center management, or business process outsourcing environments.
- Ability to analyze performance data, generate reports, and use metrics to drive continuous improvement.
- Excellent communication skills, both verbal and written, with the ability to manage client and internal stakeholder interactions.
- Proficiency with standard office productivity tools and familiarity with CRM or contact center platforms.
- Organizational and time-management skills to handle multiple priorities, schedules, and operational demands.
- Minimum of a bachelor’s degree in any discipline; relevant certifications in operations or quality management are an advantage.
- Prior experience in sectors such as E-Commerce, FinTech, or other service industries is beneficial.
- Flexibility to work in shifts as per business requirements and commitment to maintaining high ethical and skilled standards.

📌 Team Lead (Bhopal)
🏢 Technotask Business Solutions
📍 Bhopal