Team Lead & QA - Correspondence - RCM

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Team Lead & QA - Correspondence - RCM

Team Lead QA - Correspondence - Physician Revenue Cycle Management Services

Location: All shifts work onsite in our Mysore , India office located at: 3rd FLOOR, 828 and 829, Vijayanagara I Stage, Devaraja Mohalla Mysuru, Karnataka 570017.

Hours: Monday - Friday from 8:00 am - 5:00 pm, IST Find out more about our culture at Team Lead QA - Correspondence - Position Summary

At Strivant Health, our Patient Access teams play a critical role in ensuring patients receive timely access to care while supporting accurate reimbursement for healthcare providers. As a Patient Access Team Lead, you will provide leadership, coaching, and operational support for teams responsible for patient registration, insurance verification, authorization coordination, financial clearance, and patient liability activities.

This role combines leadership, training, quality oversight, and hands-on operational support. You will help team members navigate complex patient access scenarios, resolve account issues, monitor quality and productivity, and drive process improvements. The ideal candidate is passionate about developing people, solving problems, and delivering exceptional service in a fast-paced healthcare environment.

What You ll Do - Your Impact Matters

- Lead, coach, and mentor Correspondence team members to achieve productivity, quality, and service goals.
- Conduct quality audits and reviews to ensure accuracy, compliance, and adherence to client requirements.
- Support the processing and resolution of correspondence including payer communications, provider requests, patient inquiries, and operational escalations.
- Assist with onboarding, training, SOP development, and ongoing employee development initiatives.
- Monitor team performance, identify trends, and provide actionable feedback to improve outcomes.




- Manage escalated or complex correspondence issues and assist with resolution efforts.
- Collaborate with AR, Patient Access, Cash Applications, and other Revenue Cycle teams to resolve workflow issues and improve operational efficiency.
- Support reporting, special projects, and continuous improvement initiatives.

What You Bring to the Table

- Bachelors degree in healthcare, business, finance, or a related field preferred.
- Minimum 3 years of experience in healthcare revenue cycle operations, medical billing, correspondence processing, patient access, accounts receivable, or related functions.
- Previous team lead, quality auditor, mentoring, coaching, or training experience required.
- Strong understanding of healthcare revenue cycle workflows and documentation standards.
- Experience reviewing accounts, correspondence records, or operational work queues for quality and accuracy.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal English communication skills.
- Experience developing SOPs, training materials, and quality improvement initiatives preferred.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
- Ability to multitask, prioritize effectively, and support multiple clients or workflows simultaneously.
- Robust attention to detail and commitment to quality, compliance, and customer service.
- Make a Real Impact - Your work directly influences cash flow and financial health for healthcare providers.
- A Culture of Excellence - We value accuracy, innovation, and teamwork.
- A Supportive Team - Work with like-minded professionals who understand the complexities of revenue cycle management.
- Opportunities to drive change and improve processes for greater efficiency.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Team Lead & QA - Correspondence - RCM (Mysuru)
🏢 Strivant Global India
📍 Mysuru