Indovance is looking for a highly experienced and energetic Subject Matter Expert (SME) for Mechanical Dept. who will act as a domain authority, technical coach, and quality champion across projects and teams.

The SME will play a critical role in:

- Ensuring best-in-class technical quality
- Driving process excellence and operational efficiency
- Supporting Trial Period (TP) success
- Participating in customer discovery discussions
- Preventing customer dissatisfaction due to skill gaps**

This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.

Key Responsibilities

1. Domain Leadership & Technical Excellence

- Act as the domain expert for assigned discipline.
- Define and benchmark best-in-class quality standards.
- Challenge teams to raise technical depth and accuracy.
- Review complex designs, calculations, and deliverables.
- Ensure zero technical compromise in customer submissions.

1. Coaching & Capability Building

- Mentor and coach engineers to elevate technical capability.
- Develop structured learning paths for different experience levels.
- Create training modules, SOPs, and technical videos.
- Conduct internal knowledge-sharing sessions and workshops.
- Build second-line technical strength within the team.

1. Process Improvement & Efficiency

- Identify bottlenecks impacting productivity and quality.
- Lead continuous improvement initiatives.
- Standardize best practices and templates.
- Drive automation and smarter workflows where applicable.
- Improve turnaround time without compromising quality.

1. Customer Engagement & Discovery

- Participate in discovery meetings with customers.
- Provide technical insights during pre-sales and proposal stages.
- Support technical proposal preparation and validation.
- Translate customer requirements into clear execution strategies.




- Ensure commitments made to customers are realistic and achievable.

1. Ownership & Accountability

- Take ownership of:
- Trial Period (TP) success.
- Zero loss of customers due to skill gaps.
- No TP losses due to weak technical positioning.
- Ensure delivery commitments are met in terms of:
- Quality
- Timeline
- Technical integrity
- Proactively flag risks and implement corrective actions.

1. Operational Excellence

- Ensure ongoing operational stability in live projects.
- Conduct periodic technical audits.
- Maintain quality consistency across accounts.
- Work closely with Delivery, Relationship Managers, and QA teams.

1. Desired Traits & Behavioral Expectations

- Strong teaching mindset and passion for knowledge sharing.
- Extroverted and confident communicator.
- Highly accountable and ownership-driven.
- Proactive problem solver.
- High professional integrity.
- Comfortable challenging status quo.
- Ability to influence without authority.

Qualification & Experience
- Bachelors / Masters degree in relevant engineering discipline.
- 10+ years of strong hands-on domain experience.
- Prior experience in mentoring, reviewing, or leading technical teams.
- Experience in customer-facing roles preferred.
- Strong exposure to international engineering standards preferred.

Key Performance Indicators (KPIs)
- Zero customer loss due to technical incompetence.
- Improved team productivity metrics.
- Reduction in rework percentage.
- Successful TP win contribution.
- Increase in internal technical competency score.
- Quality audit scores above defined benchmark.

Why This Role Is Critical for Indovance The SME acts as:
- The technical backbone
- The quality gatekeeper
- The capability multiplier
- The customer confidence builder

This role directly impacts:
- Revenue growth
- Customer retention
- Brand positioning
- Operational scalability

📌 Subject Matter Expert (Pune)
🏢 Indovance
📍 Pune