We are looking for an experienced ServiceNow Technical Lead to lead a team of developers and own the technical delivery of ServiceNow solutions. The ideal candidate should have strong hands-on experience in ServiceNow development, scripting, integrations, workflows, implementation, deployment, and production support, along with excellent client-facing and leadership skills.
Key Responsibilities :
- Lead and mentor a team of ServiceNow developers.
- Own technical delivery and provide guidance on ServiceNow solutions.
- Gather business requirements and translate them into technical solutions.
- Design, develop, configure, and customize ServiceNow applications.
- Develop complex workflows and Flow Designer solutions.
- Perform code reviews, testing, debugging, and production support.
- Develop integrations with third-party applications using REST/SOAP APIs and IntegrationHub.
- Manage Update Sets and deployment activities across environments.
- Participate in ServiceNow upgrades, cloning, testing, and release activities.
- Prepare technical documentation, estimates, and solution designs.
- Participate in client discussions,
blueprinting workshops, and requirement sessions.
- Conduct knowledge-transfer and technical training sessions.
- Ensure adherence to ServiceNow development best practices.
Mandatory Skills :
- 7 years of overall IT experience with strong ServiceNow experience.
- Hands-on ServiceNow Development.
- Solid JavaScript / Glide scripting.
- Business Rules.
- Client Scripts.
- UI Policies.
- UI Actions.
- UI Scripts / UI Pages.
- Script Includes.
- ACLs.
- Service Portal.
- Service Catalog.
- Workflow / Flow Designer.
- REST & SOAP APIs.
- IntegrationHub.
- Update Sets and deployment.
- ServiceNow upgrades and cloning.
- Production support and troubleshooting.
- Experience in at least one greenfield ServiceNow implementation.
- Strong team leadership and client-facing communication skills.
Certifications :
- ServiceNow Certified System Administrator (CSA) Mandatory.
- At least one ServiceNow CIS / Mainline Implementer certification such as :
- CIS-ITSM
- CIS-CSM
- CIS-HRSD
- CIS-GRC
📌 ServiceNow Technical Lead/Solution Architect (India)
🏢 Three Across
📍 India
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