Company Name : Willware Technologies

Role : Servicenow QA Automation

Experience :7+ Years

Location : Mumbai | Pune | Bengaluru| Noida

JD Key Responsibilities

- Perform functional, integration, regression, system, and end-to-end testing for ServiceNow applications.
- Work across multiple ServiceNow modules such as:
- ITSM
- ITOM
- HRSD
- CSM
- GRC
- SecOps
- ITAM
- CMDB

- Analyze business and technical requirements and prepare detailed test scenarios, test cases, and test data .
- Execute test cases and document test results, defects, and evidence.
- Validate ServiceNow workflows, forms, catalog items, notifications, approvals, business rules, and client scripts .
- Perform integration testing between ServiceNow and external systems using REST/SOAP APIs.
- Validate data flow and integration responses between ServiceNow and third-party applications.
- Perform regression testing for ServiceNow upgrades, enhancements, patches, and releases.
- Work with developers and functional teams to identify, analyze, and resolve defects.




- Perform defect tracking and management using tools such as Jira or ServiceNow.
- Validate CMDB, CI relationships, data accuracy, and discovery-related functionality .
- Execute ServiceNow ATF (Automated Test Framework) tests and maintain automated test cases where applicable.
- Support UAT and production validation activities.
- Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.

Required Skills
- Strong hands-on experience in ServiceNow QA/Testing .
- Experience testing multiple ServiceNow modules .
- Good understanding of ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
- Experience with ServiceNow ATF is preferred.
- Good knowledge of REST/SOAP API testing and integrations .
- Understanding of JavaScript and ServiceNow scripting concepts.
- Experience with Jira/ServiceNow defect management .
- Strong understanding of SDLC and STLC .
- Positive analytical and troubleshooting skills.

📌 ServiceNow QA Automation (Bengaluru)
🏢 Willware Technologies
📍 Bengaluru