Job Summary The Service Desk Associate will be the first point of contact for users for IT-related requests. The role involves logging tickets, coordinating with IT engineers, following up on issues, updating users, and ensuring tickets are resolved and closed on time.
Education: Bachelor's degree or diploma in any specialization.
Experience: Freshers with strong HINDI communication and coordination skills may also be considered.
Key Responsibilities
- Receive user requests through phone, email, chat, or service desk tool.
- Log and update tickets accurately.
- Understand the users requirement and assign the ticket to the appropriate IT engineer/team.
- Coordinate and follow up with IT engineers for timely resolution.
- Keep users informed about the status of their requests.
- Monitor open and pending tickets and ensure timely closure.
- Confirm resolution with the user before closing tickets.
- Escalate delayed or overdue tickets to the concerned team/manager.
- Maintain proper ticket documentation and updates.
- Ensure positive customer service and user satisfaction.
Warm Regards,
Imran Hussain N
EXECUTIVE HR - TALENT ACQUISITION
Corporate Office | Precision Group.
M +91 (phone hidden) | DID +91 44 4501 5130
📌 Service Desk Coordinator (Chennai)
🏢 Precision Group
📍 Chennai
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