SERVICE ADVISOR | FOUR-WHEELER

Position: Service Advisor Four-Wheeler

Department: Service Operations

Industry: Multi-Brand Automobile Service

Experience: 4-8 Years

Location: Pune

Employment Type: Full-Time

About the Role

We are looking for a customer-focused and result-oriented Service Advisor to manage the complete customer service experience, from vehicle reception and inspection to service coordination, billing, and final delivery. The ideal candidate should have strong automobile knowledge, excellent customer-handling skills, and the ability to drive workshop revenue and customer satisfaction.

Key Responsibilities

- Handle customer inquiries, vehicle reception, inspection, and service requirements professionally.
- Prepare accurate job cards, estimates, repair orders, and service documentation.
- Diagnose customer-reported concerns and coordinate with technicians for proper inspection and repair.
- Explain technical issues, repair requirements, costs, and timelines clearly to customers.
- Coordinate with workshop technicians to ensure quality work and timely vehicle delivery.
- Provide regular updates to customers throughout the service process.
- Identify and recommend genuine additional repair and maintenance requirements.
- Ensure proper upselling/cross-selling of service, parts, and value-added services.
- Conduct final quality checks and ensure vehicles are delivered as committed.
- Handle customer complaints and ensure effective resolution within defined timelines.
- Maintain accurate customer records, vehicle history, job cards, and daily service reports.
- Achieve assigned revenue, customer satisfaction,



conversion, and productivity targets.
- Ensure strict compliance with company SOPs, safety standards, and workshop processes.

Required Qualifications & Skills

- Diploma / ITI / Automobile Engineering qualification preferred.

4-8 years of relevant experience** as a Service Advisor in a four-wheeler workshop.
- Prior experience in a multi-brand automobile service centre preferred.
- Solid understanding of vehicle servicing, repairs, spare parts, and workshop operations.
- Excellent communication, customer-handling, and negotiation skills.
- Strong sales and relationship-management ability.
- Basic knowledge of DMS/Workshop Management Software and MS Office.
- Ability to work under pressure and meet monthly targets.
- Strong coordination and problem-solving skills.

Key Performance Areas (KRA/KPI)

- Service revenue and monthly target achievement.
- Customer satisfaction and retention.
- Job-card conversion and estimate-to-bill conversion.
- Additional service/repair sales.
- Timely vehicle delivery.
- Complaint resolution and service quality.
- Accuracy of job cards, estimates, and billing.
- Workshop productivity and coordination.

What We Offer

- Competitive salary based on experience and capability.
- Performance-based incentives.
- PF & ESIC as applicable.
- Career growth and learning opportunities.
- Professional and performance-driven work environment.

Ideal Candidate: A professional who combines automobile knowledge + customer service + sales ability + workshop coordination to deliver an excellent customer experience and contribute directly to business growth.

📌 Service Advisor (Pune)
🏢 Serveup Autosolution
📍 Pune